433 Clay Street, Financial District, San Francisco, CA 94111, United States of America
#82 of 223 hotels in San Francisco
Guests' ChoiceBased on 96 hotel reviews
8.3Cleanliness
9.0
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
8.9
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2023
Chuan
United States of Americabathroom shower not clean enough
Stayed in May 2023
Reviewed: April 4, 2023
Isabel
United KingdomNo restaurants or food facilities, room next to the lift shaft, bad cleaning - we found a box of condoms and a lighter in the room
We got a nice upgrade so the room was good size and comfortable bed. Staff was fantastic, specially Alfonso.
Stayed in April 2023
Reviewed: February 28, 2023
Raymond
United States of AmericaWhen I booked the room it said double bed room 1 king bed and showed the picture of it that wayz turns out they don't have that and I was given a 2 double bed room no king size at all, so ended up having to upgrade to a even more expensive room and had to add a rollaway bed which wad a additional 25 dollars
Stayed in February 2023
Reviewed: December 19, 2022
Alan
United States of AmericaNone
Location is close to Ferry Terminal. Close to shopping
Stayed in December 2022
Reviewed: November 12, 2022
Julie
United States of America1st morning our breakfast came cold- next morning only ordered coffee coffee too strong and charged 14$ room service for a cup of bad coffee- bed was uncomfortable, didn’t sleep well
location and view
Stayed in November 2022
Reviewed: October 11, 2022
Pt
SingaporeTv channels / streaming could be better. Tiny tube of body wash is inadequate considering the number of people in room Sofa bed mattress a bit lumpy
The suite was big and spacious and suited my needs. Location is very good - close to pier and walkable to union square. The hotel did provide basic housekeeping services which was good. Will stay again but hopefully there’s more offers for the room!
Stayed in October 2022
Reviewed: August 10, 2022
Shantanu
IndiaThere was in-room coffee maker, which very standard courtesy extended in all the hotels world over. So i ws not sure why was it not there in the room. If they had it removed then i must say it was cheap tactic and if they forgot to place one then it was sloppy ....there is no third possibility.
Liked everything. Very comfortable stay. Location great. Room and bed very comfortable, clean. Staff was good. Check-in check out very smooth.
Stayed in August 2022
Reviewed: August 9, 2022
Phillip
United States of AmericaOnly two bath towels.
The room and service were very good.
Stayed in August 2022
Reviewed: July 8, 2022
Craig
United States of AmericaLimited amenities and pricing
Great location near the Embarcadero; clean; comfortable; nice staff
Stayed in July 2022
Reviewed: May 13, 2022
Elisa
United States of Americathey cleaned the room maybe every 4-5 days unless you ask. and you have to pay for asking for a microwave. I would think with the price it would come with more cleaning and at least that service without a surcharge.
great location, comfortable, clean, wonderful comfy bed. The gym was good and their complimentary coffee was too. Front desk was super nice and accommodating.
Stayed in May 2022
Reviewed: April 9, 2022
Stuart
United States of AmericaBathroom was a little awkward.
The size, the view, the cleanliness.
Stayed in February 2022
Reviewed: November 16, 2021
Mayank
United States of AmericaWe got troubled by the keys of our room. Since our check in, the keys were not working and we need to go thrice to the lobby to get it fixed. However, they helped us and fixed it, but it was not expected from this pretigious hotel chain.
location was great.
Stayed in November 2021
Reviewed: October 15, 2021
Gannon
United States of AmericaThe food wasn’t amazing. It consisted of small entrees and gave me an upset stomach for the first few hours after I ate.
They made us feel like we were the only guests they had. A bellhop immediately helped my girlfriend out of the car and followed her with our bags while I parked the car. The staff was friendly with the utmost respect and attentiveness.
Stayed in October 2021
Reviewed: July 5, 2021
Michael
United States of AmericaNo in-room coffee machine 😢 😕
Everything else
Stayed in July 2021
Reviewed: June 4, 2021
Stephanie
United States of AmericaNothing, room was great.
Clean, awesome location.. friendly staff.
Stayed in May 2021
Reviewed: November 30, 2023
Glenna
United States of AmericaPure luxury.
Stayed in November 2023
Reviewed: October 2, 2023
9191
United States of AmericaNothing
Perfect location
Stayed in October 2023
Reviewed: September 14, 2023
Lauro
United States of AmericaWhen they say pet friendly, they mean it. We will be back doon
Stayed in August 2023
Reviewed: August 16, 2023
Pasquale
Switzerlandi had a wow effect from the hotel to the staff and the room everything was perfect!!!!
Stayed in August 2023
Reviewed: December 14, 2022
Lucas
United States of AmericaI would have enjoyed the bar and restaurant. There was no advanced notice about the construction. That was a let down. For the price of $450.00 I would have liked to have stayed at a hotel that had all the amenities mentioned online, available.
I really liked how clean and festive the hotel was. I could tell the hotel staff tried to accommodate.
Stayed in December 2022
Reviewed: October 26, 2022
Larry
United States of Americaclean room, very comfortable bed, great view, friendly staff.
Stayed in October 2022
Reviewed: October 3, 2022
Dave
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 5, 2022
Brett
United States of AmericaThe room was spacious the view was awesome room service was excellent.
Stayed in August 2022
Reviewed: August 18, 2022
Yvonne
United States of Americaarea stinks outside but that’s sf
clean
Stayed in August 2022
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