1777 Ala Moana Boulevard, Waikiki, Honolulu, HI 96815, United States of America
#49 of 279 hotels in Honolulu
Guests' ChoiceBased on 836 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.0
Facilities
8.2
Staff
8.6
Value for money
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 3, 2024
Janet
United States of AmericaBathroom shower tile/grout looked dirty, hair/bath bottles were empty and/or not working. Balcony chairs uncomfortable. Fitness Center without water/towels. Cleaners did not replenish dirty dishtowels. Initially glassware/stemware looked used/dirty. Restaurant bottom floor closed/gone. Elevator issues.
Room quiet and comfortable, loved the balcony, amazing view from room, quiet inside room, close/walkable to everything we wanted and/or needed. Laundry easy access and close to room. Two sunny outside pools with towels. Staff great attitude, responsive, kind and pleasant.
Stayed in February 2024
Reviewed: February 25, 2024
Gillian
New ZealandLifts. Due to a recent fire the lifts were powered by generators. Only 7 people at a time in each lift so queues and long waits. Lifts were unreliable with people being stuck in them. I was scared every time I got in one. Bar area closed up. Pool area too small for the size of the complex. Couldn’t get a lounger and not enough umbrellas.
Nice big room with kitchen Good view (24th floor)
Stayed in February 2024
Reviewed: February 24, 2024
Schafer
United States of AmericaElevators are an issue. Kettles were not a non stick surface,very hard to cook with, refrigerator opens backwards. Beach towels , were hard to come by. No paper flyers for accommodations or bus maps , for the city bus. Need more washers and dryers per floor.
Fairly clean and close to activities, free ice cream and water daily😋
Stayed in February 2024
Reviewed: January 31, 2024
Valerio
SwitzerlandMaybe the moquette is quite old Style
Everything but a plus the staff, fantastic! Position was great room very comfortable and on top all the products from hawaiian tropics brand
Stayed in January 2024
Reviewed: January 29, 2024
Kathleen
United States of AmericaThe fees after booking were outrageously expensive
Great location and large room
Stayed in January 2024
Reviewed: January 28, 2024
John
New ZealandPower outages and room only serviced once in 8 nights Also the rental car staff unhelpful so rented from enterprise across street who very good
Location and view
Stayed in January 2024
Reviewed: January 26, 2024
Bernadette
AustraliaUnfortunately there was a power outage. One restaurant was closed for our entire stay . Ice cream shopped closed due to no air conditioning. A little disappointing but really did not impact our stay .
Dated on outside but still quite acceptable for an old building
Stayed in January 2024
Reviewed: January 18, 2024
Kevin
United States of AmericaThe friendly service
Stayed in December 2023
Reviewed: January 17, 2024
Neil
AustraliaLack of pillows in the room - 5 pillows provided for 4 people/2beds Lack of sheets and blankets - sofa bed was only provided with one non-fitted sheet and a thin blanket The shared laundry is worn and needs repairs; the detergent dispensing machine did not work
Amazing location Very helpful and friendly staff Cable TV - good selection of channels Good WIFI
Stayed in January 2024
Reviewed: January 15, 2024
Roxanna
CanadaNoisy with road traffic, close to airport so a lot of noise with planes departing. Bathrooms on the main level were dirty.
Nice, pleasant staff. Good location to food, bars, gift stores, beach and pool.
Stayed in January 2024
Reviewed: January 14, 2024
Paul
New Zealandnothing
great room would like to book same room again
Stayed in January 2024
Reviewed: January 13, 2024
Karol
PolandNext to Hilton Hawaii Village but much better — less busy, more clean, more friendly staff, and in general more reliable. No problem to get invoice from hotel, even if booking was made by booking.com, while Hilton is not working well with Booking.com.
Stayed in December 2023
Reviewed: January 8, 2024
Alexandra
AustraliaStaff not overly friendly or helpful
Lovely view and spacious
Stayed in December 2023
Reviewed: January 6, 2024
Shauna-lee
CanadaNeed a short cut to get to beach. Elevators need to be programmed, it worked well for us on the higher floors but people on the 2-6 floors had long waits apparently. Place to get cocktails.
Close to beach, nice views, lounge pool, still modern and well kept for the age of building, valet was quick, valet staff were awesome.
Stayed in January 2024
Reviewed: December 6, 2023
Mary
United KingdomGreat room and location, suited us well.
Stayed in November 2023
Reviewed: November 25, 2023
Angela
United States of AmericaThe location was great. The beaches, mall, groceries, restaurants were all within walking distance many within 5-10 minutes walk of the hotel which was great. The amenities at the hotel and the staff were wonderful as well. I would definitely stay here again.
Stayed in November 2023
Reviewed: November 17, 2023
Bertha
GermanyNo room service had to valet park $45 a day. Rooms need to be updated; carpet, bathrooms, furniture.
The Oceanside view. Amazing!! God’s gift.
Stayed in November 2023
Reviewed: November 16, 2023
Ekaterina
United States of AmericaFor two weeks, the cleaning service was one-time only :(
beautiful view
Stayed in September 2023
Reviewed: November 14, 2023
Katherine
United States of AmericaNo daily room service. Had to call dor clran towels.
Room was comfortable but no cleaning ladies. Valets parking was great.
Stayed in November 2023
Reviewed: October 31, 2023
Lori
CanadaWe loved the beautiful views and the proximity to beaches and pools and shopping.
Stayed in October 2023
Reviewed: October 24, 2023
Ralph
CanadaCheck in was unclear regarding amenities. I needed to ask a series of questions to draw the information from the front desk person versus them being clear about process and availability.
Location. Close to our next rental.
Stayed in September 2023
Reviewed: October 8, 2023
Margaret
AustraliaCost of doing laundry.
Could have had a few more items in the kitchen such as a steamer pot for vegetables and some egg cups. Other than that well appointed and great view of the fireworks.
Stayed in October 2023
Reviewed: October 1, 2023
Cobb
United States of AmericaThe cost of food options
The service was great. Everyone really seemed to care and did what they could to accommodate you.
Stayed in September 2023
Reviewed: October 1, 2023
Tamina
AustraliaTowels changed once during 9 night stay, would have proffered more often. Hotel are aware of this issue and working on it. You can ask for fresh towels, toilet rolls etc though.
Fabulous view, good kitchen, good sized room, reasonable sized balcony, great coffee shop downstairs, walking distance to shops, bars, beaches.
Stayed in September 2023
Gerlos, Austria
Monterrey, Mexico
Rayong, Thailand
Eriste, Spain
Montería, Colombia
Milan, Italy
Belgrade, Serbia
Riyadh, Saudi Arabia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content