Room temperature too hot. Would have liked bath sheets instead of tiny towels. Would have like somewhere to set suitcases down to open them for length of stay.

Comfortable bed. Close to everything we wanted to see. Excellent customer service from all hotel staff and restaurant staff. Room was quiet and had a lovely private feel. Bathroom well appointed and good wardrobe space.

Stayed in April 2024

The hotel was very close to everything that you could possibly visit. Even the museum of art was only 15 minutes by bus. The room was very clean, but it did bother me that something like water was so expensive to buy. That said, there is a CVS close by where you can buy your own water 1 block over. The staff was also excellent! Everyone was very helpful, friendly and they did their best to make my stay wonderful. For e.g. when I arrived a bit earlier from my flight, my room was already ready for me.

Stayed in April 2024

Hotel was in a great location! Walking distance to everything we wanted.

Stayed in April 2024

Water pressure was terrible. Towels and washcloths felt cheap and like sandpaper.

Location, view, and room decor. Staff was nice.

Stayed in March 2024

One staff she was so snappy n mean tone n all

Everything!

Stayed in March 2024

Nothing

Everything

Stayed in February 2024

Bathroom was a little dirty this time. Lot of hair on floor.

Love the gym & Dayana. And pillows!!!

Stayed in February 2024

We couldn’t have asked for a better stay. We would recommend to friends and family.

We loved the room. The view was beautiful and the hotel is located close to some many attractions.

Stayed in December 2023

This is my go-to place in Philly. The best views, rooms, staff, location, and overall value. My favorite place to stay when traveling. The skyline view from a high room is my all-time favorite!

Stayed in January 2024

nothing I could say I didn’t like about it

The property was very sleek, clean a nice modern touch to it. The rooms were just as beautiful as the lobby.

Stayed in January 2024

Nothing.

Historic hotel in a great location. Very clean. Comfortable.

Stayed in December 2023

Nothing

The room was very nice and clean love it.

Stayed in December 2023

Awesome location and staff. We had an AC/ heat issue and they took care of it. It’s also close to the train station and Reading Terminal and Amtrak. We stayed there overnight for a concert at Wells Fargo Center we have stayed here previously and will continue to do so in the future. Thank you to all the staff!

Stayed in December 2023

Can’t think of anything

Customer service

Stayed in December 2023

No complaints

Great location, hotel has all the basics covered, room was very clean, bed was comfortable.

Stayed in December 2023

We didn't feel comfortable walking outside of the property once the sun went down. It is a shame but the city has definitely changed over the past year.

The hotel is beautiful and the room was comfortable and clean.

Stayed in November 2023

The staff was helpful and friendly. The beds were comfortable. Rooms were well cleaned

Stayed in November 2023

For the price, the hotel could put a small “complementary” bottle of water in the room. The water in room was tagged as $8. Also the coffee machine beverage options lacked simple things like black tea.

Nearby the conference center. Clean room and spacious.

Stayed in November 2023

Water in the room was $8/bottle. Always nice for hotels to comp at least 2 bottles of water. Doesn't need to be brand name...

We had a room with a gorgeous view of the city. It was spacious and clean, with plenty of amenities. The location was within walking distance of Reading Terminal Market, Chinatown, and Independence Hall. The staff were very professional and efficient.

Stayed in November 2023

The hallway seemed a bit unclean. I was on the 16th floor.

I enjoyed the delicious room service, kind staff, and clean room! The location was perfect particularly near reading terminal.

Stayed in October 2023

When I arrived at check in they did not have the room available that I made reservations for. I was very 😡 upset. What is the point of making a reservation?

Location

Stayed in October 2023

The lobby bar is a bit dated. Could use a remodel

Location was great. Clean and modern

Stayed in October 2023

The entrance to the hotel and the food. As mentioned above the entrance was somewhat confusing, where it appeared that I was walking into a restaurant, which I was, because the hotel's restaurant is upon entering. The breakfast food and the desserts could use some assistance.

The location was very good. The cleaniness was on point and my room was very spacious. The staff were very friendly and professional. The entrace to the hotel was a little confusing, it appeared that I was walking into a restaurant. As I continued to walk I saw the check in counter. The room service was excellent, but the food needs a little help. The french toast and waffles did not have any flavor. The chocolate cake was extremely cold and dense and the cheese cake was flat. Those are the only points. Other than that, may stay was very good. I definitely would return to this hotel.

Stayed in September 2023

60 dollars to park my car

Great staff, clean room

Stayed in September 2023