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6601 Adventure Way, Orlando, FL 32819, United States of America
August 15, 2016
눉Impossibly bad checkin took 5 hours. Room had electrical issues galore, bathroom door broken, housekeeping incomplete and badly executed. Request for extra blanket ignored.
눇Bed comfortable. Grounds attractive. Pool warm. Water taxi convenient.
August 4, 2016
눉Hotel should probably have waited longer to open. Still under construction. First room assigned had holes in shower wall, dirty comforter and view of construction zone. Spoke to a gentleman from maintenance who said the room should not have been cleared for use as was not ready. Assigned new room which was finished and not overlooking construction zone but it took 5 trips to accomplish, including room keys that did not work. Housekeeping had not cleaned our room one evening by 6pm and had to request service. You have to go up 2 floors to get to rooms on lower floors unless you go through pool and keys usually did not open pool gates. Also picked up a nail from hotel construction in one of our car tires on the way out of the parking lot one morning and had to pay for a replacement tire. All in all very disappointed with the experience and will probably go back to Disney next trip.
눇Pool area and proximity to parks was great. Beds very comfortable.
August 15, 2016
눉No fast pass ticket like other Universal Loews resorts. Our keys didn't work for our for and it's a long walk back to the lobby. They mixed up my luggage with someone else's when they brought it to my room. Pillows went flat very quickly after lying on them. The bathroom is a slide door and it barely closes. No fan so you can hear everyone going to the bathroom. You might want to bring a can of air spray. The sink is right beside the bathroom door that slides open.
눇Staff was friendly. Hotel was beautiful. Water taxi to the park was great. Room decor was beautiful and the bathroom was clean. Nice big flst scrern TV. Nice pool area.
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