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Grapevine Mills, Grapevine, TX 76051, United States of America
June 21, 2016
June 13, 2016
눉The lights in the pool/work out area were on all night and shined in our room. Need darker curtains. It was like daylight all night long. It took way too many emails & phone calls to get the information I needed. I was trying to enjoy the day of check in with my Grandchildren but kept being interrupted with phone calls and texts to get me the info I needed for a check in. The process should be able to be a little easier. I have never used this type of arrangement before and I was a little nervous if it was going to work out right. I am still having some billing issues. I received a call that my full balance was refunded instead of my deposit. They needed my information to be able re-bill me. The credit is not showing on my credit card yet and I will not be providing information until I see the credit. The lack of television channel choices was disheartening.
눇The location was perfect and the apartment was very nice. It was a great set up for staying with extended family. It felt more like a home than a hotel.
June 16, 2016
눉Soby was beyond frustrating and hands down the worst communication I have ever experienced when making accommodations. Even though I entered my information on Booking.com, she called and texted for my CC information. She did not answer my calls or call back when she said she would after many multiple attempts. Then when I had not received the address to the property I texted her a week before our checkin (on a Sunday) and she stated she would get me the information on Tuesday. I still had not received anything on Friday and after several more contacts finally received the address at 6pm the DAY BEFORE Chek in and the check in email at 10pm that night. Then when we were there there were no pots to cook and through more poor communication on her part we did not receive them until after 5 on our last night and we were not able to cook any of the food we purchased. I would not recommend you deal with this unprofessional woman.
눇The property was beautiful. The pool was great and had free wifi at the pool in addition to the room. There was a garage which was really convenient during the rain!
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