Place had a knocked about feel. Windows were filthy, so was the remote control.

Stayed in April 2024

Slightly old hotel and I didnt like the dual purpose bedside lamps that were also electric sockets. I was afraid to plug anything into them in case it blew the fuse.

I have no real complaints. Staff was friendly, facilities worked fine and the room was clean.

Stayed in April 2024

Rooms and decor dated. Needs refurbishing

Didnt partake in breakfast

Stayed in April 2024

Room shabby bathroom not very clean. Front desk staff didn’t seem to know much about city facilities.

Location was fine for downtown touristy things. The room was as quite shabby damaged old furnishings. Bathroom was clean but poor attention to detail dirty around border of bathroom floor. Bed comfy and room quiet.

Stayed in April 2024

Ridiculous valet parking, expected to tip everytime you retrieve your car on top of the $49 per day charge.

Lovely building, must have been beautiful in its day but quite dated now.

Stayed in March 2024

Nothing

This is am amazing hotel. Rooms are big plenty of space. Bed was so comfy. Didn't eat there. Our car played up and the Valet staff were amazing. They got us sorted. The staff were always friendly. Location was close to everything. Could walk to all the attractions and eateries. Everything was great.

Stayed in April 2024

Nothing I didn't like. It was a decent place, and if I am in Dallas again and need a hotel, I'll be glad to stay there again.

The location met my needs and the room was good for a couple of days where I was working before my vacation. The only downside was the heating/AC unit was locked on very cold, and I didn't realize it until a number of hours in. It required an engineer to fix.

Stayed in March 2024

The parking was very expensive.

We like every places in the hotel.

Stayed in February 2024

Expensive valet parking! Parking was less than half just a block or so away

Cleanliness; location; friendly staff

Stayed in April 2024

Room clean was not completed despite request and confirmation.

Nice hotel in a wonderful historic building. Room was a good size and clean and comfortable.

Stayed in April 2024

Staff were not very helpful with minor requests

Stayed in April 2024

A kettle or coffee machine in the room would be desirable

Very nice historic hotel in the middle of the city, but equipped with everything, very spacious rooms

Stayed in April 2024

Customer service is lacking. I wrote to inquire about taxi and my message was ignored. Follow up messages were generally curt and unfriendly. I rang the front desk and no one answered. The room was nice but the mattress was abhorrent. I woke with a severely sore back.

Historic building in heart of Downtown Dallas. The location is excellent. Clean hotel. Large room. We had a nice view as well.

Stayed in April 2024

Small rooms, not quaint. 1934 art deco building No usb ports. Needed the plug in

I guess the downtown location

Stayed in April 2024

I got room 503 but water wasn’t going down the drain well. Staff was quick and changed me to room 505 where bathroom vent kept going on and off. Second room had a waterbug.

Staff friendly. Room well decorated. Location is great. Came late they extended my checkout to 12 pm

Stayed in April 2024

no person to clean the room.we live the hotel 1 week.but no person clean the room.

location is nice.

Stayed in March 2024

Badly appointed rooms NO Wifi in rooms, no daily room service/ towels Coffee in Lobby Sat am not Sun ??

Location

Stayed in March 2024

I felt like my room wasn’t properly clean, but it might have been just because the hotel is very old and therefore everything feels a bit stuffy.

The staff was really friendly and the location amazing! I even got a room from the 22nd floor which had a great view.

Stayed in March 2024

The toilet in my room felt like it was child-sized, so be warned if you have an average to larger sized derriere. The pressure in the shower rod was also a bit weak whenever I used it. The laundry facility was okay, but it came with its own issues. It's only accessible by half of the available elevators, and the soda machine and ice machine were both broken when I was there. Because I didn't bring my own detergent, I had to buy some from the front desk (weird that it wasn't inside the laundry facility itself) and be warned: the washer doors do lock the moment you close them, so absolutely make sure you have your dirty clothes and detergent and such ready and loaded up before starting it. Also good luck finding anything worth watching on the room's cable TV

The staff was very friendly and helpful whenever I needed help with something. The beds in our room were very comfortable. It was a reasonable distance from where I needed to be that weekend, all the while being affordable for me and my friends. The cafe on the first floor, while a bit pricey, had good quality food and beverages.

Stayed in March 2024

- double bed was quite small and not very comfortable (wobbly bed stand + mattress) - nothing the hotel can be held accountable for, but downtown Dallas doesn’t feel very safe at night

+ beautiful architecture + asked a high floor with great view and got one + very central location downtown

Stayed in March 2024

The building and the elevator are very old

The rooms are very spacious

Stayed in February 2024

Room decor is the same you’d get in a budget hotel, bed was uncomfortable, window leaked when it rained causing a dripping sound, walls are very thin could hear everything in the hallway as well as other rooms.

Great location, close to transit, amazing restaurants near by.

Stayed in March 2024

I stay here at least once a year and it would be nice to have a refresh on the rooms and bathrooms.

I love the location and the history of the hotel. It’s also the most affordable downtown Dallas hotel you’ll find!

Stayed in March 2024

beds were VERY uncomfortable

great location

Stayed in March 2024