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3100 East Andy Devine Avenue, Kingman, AZ 86401, United States of America
May 5, 2015
May 2, 2015
눉Check-in time listed as 2:00 p.m. Arrived at approximately 3:00 p.m. Was informed by the front desk that they did not know if the room was ready, but gave us the key and "let us know if it's not ready". Explained that their "computer runs behind". Room not clean -- debris on floor. No sheets on bed. Informed the front desk and were told they would get it cleaned right away and we could "wait by the pool". Temperature was about 45. Lots of housekeeping staff, one of whom looked into the room, but immediately closed the door and left. My husband again inquired at the front desk: "We'll call housekeeping." Finally, after nearly an hour of waiting by the pool and freezing to death, I went to the front desk, complained bitterly and reminded them of their posted check-in time. "We've been very busy." The woman at the front desk finally said, "Well I suppose we COULD put you in a room that has already been cleaned." The staff at this hotel needs to be told that you take care of the guests who are standing in front of you, shivering and very unhappy, not the guests who may show up later.
눇Room was fine.
May 5, 2015
눉wish they had coffee pots in room, and the train tracks are close to some rooms. Not a problem with my room.
눇Convenient, nice staff, good value for money. Lots of parking, and nice pool. Good place to stay if you have kids.
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