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1111 East Cabrillo Boulevard, East Beach, Santa Barbara, CA 93103, United States of America
May 23, 2016
눉It was a terrible experience from beginning to end service wise. Instead of letting me check in and gather my things, the valet jumped on me right away - on three different occasions before I made my way 10 feet to the lobby, let me know that parking was $28.50. I was like, fine, let me check in, please. Finally once they saw me pulling out my luggage in the parking lot, they comped my parking (I had bought a total of three rooms, one for two nights) so they figured I could skip the $28.50 charge. The best part was the front staff letting me know that "street parking is free". Oh thank you for that info!!! I would never have figured that out on my own!!! How amazing! Considering this isn't New York City and most people are probably driving in - I highly suggest adding the parking charge to the room charge and just including it. This will save many people headaches and also the mafia shakedown you get from the beginning. I had three rooms (for family members) and there was such a confusion as to whose room was where, which rooms were requested when, pricing, names, etc. It was a disaster and they refused to work with me to figure it out. They continued to blame the confusion on my using Booking.com to book rooms. I suggested that they stop using third parties for advertising, if they can't handle the information coming in. Then when I left, they double charged me for one of the rooms. On top of that, when I called about the double charge, the manager didn't seem to understand what the problem was. It was so ridiculous. This was the day of my wedding and the day after, and it's still being dealt with even now, three days later. They made my husband put his card down (though we wanted to keep everything on one card) and he also has mystery charges which they have failed to explain to us. This nightmare continues until the very end and it won't stop. I regret staying here fully and will never come back.
눇The location is great if you'd like to hear seals at night and get up and walk across the street to the ocean. The valet was nice enough to comp our parking as we were eloping and unfortunately chose this hotel to stay at. Huge mistake.
May 22, 2016
눇Toilet was telling all night, no bathroom fan, and the sink smelt bad after you start running water. Overall it was a good place, great area/ location, but I was expecting more for my money.
May 12, 2016
눉Room was outdated. Staff had issues getting us into a room.
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