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425 Washington Blvd, Jersey City, 07310, United States of America
August 15, 2016
August 8, 2016
눉They provided with the wrong cot for the child despite repeated request, it was not corrected. It would have been a huge help with a crawling child if they provided with the right cot. The staff was not onsite, it was clean okish but the outlook of bathrooms were not hotel condition. We requested a late check out which was denied. the phone concierge was not 24hrs, the AC ducts seems did not clean.
눇we were travelling with a child under two, so needed kitchen access. The management is not onsite but is avilaible on phone, the location is very good, close to shoprite and mall, and to the jersey city path station, AC was good. The property had a pool and a gym and wifi.
August 8, 2016
눉I reserved this apartment and had to cancel my trip due to a family emergency. I clearly understood it was non refundable but i expected to get a refund of the cleaning fee. I never stayed in the apartment so clearly, no cleaning was needed. I have made several attempts to contact the number provided but i keep getting empty promises of a refund. The refund policy should be as easy as the booking process.
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