780 Mission Street, Union Square, San Francisco, CA 94103, United States of America
#67 of 222 hotels in San Francisco
Guests' ChoiceBased on 1580 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.6
Staff
8.7
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 4, 2024
Lynise
AustraliaEverything was good.
The room was very comfortable as was the bed. Staff were very friendly and the bars and restaurants had a good atmosphere.
Stayed in February 2024
Reviewed: March 3, 2024
Melanie
United States of AmericaThe valet was a little hard to find via google maps. Also the Uber driver picked us up way around the other side of the block for some reason. I'm not sure if the hotel has a designated area for Uber typically.
We've stayed here many times. It is a classic. They've remodeled and updated which gives it a fresher feel now. It's just really comfortable and well appointed. Staff is super friendly and helpful. It's easy to get to any place in SF from this location via Uber.
Stayed in February 2024
Reviewed: February 28, 2024
Noda
QatarNO ROOM SERVICE!!!
Stayed in February 2024
Reviewed: January 2, 2024
Fani
GermanyThey charge a $100 deposit per day on arrival. This policy is not communicated in advance.
spacious room, clean, great location
Stayed in December 2023
Reviewed: December 18, 2023
Reilly
United States of AmericaNo Room Service. I mean, seriously? A 4-star hotel without Room Service? The prices for amenities are astronomical (which we expect in San Francisco), but the quality didn’t match up. $40 per person for an unimpressive breakfast buffet. Bartenders who can’t make a simple Cosmopolitan. Also - there was supposed to be a tablet in our room we could use to order food (which we would’ve had to pick up in the lobby), but there was no such tablet. It’s also a bit confusing to learn your way around. Different banks of elevators take you to different floors. So finding our way to the top-floor lounge was a matter of trial and error. It would’ve been perfectly easy if there were directions saying “take the pink elevators”. The water pressure on our shower was pitiful, too.
The room was clean and well-appointed. The location was perfect for our planned weekend. The “market” on the ground floor is open late and has slightly more reasonable prices than the other 2 options. All of the staff we interacted with were friendly and service-minded. We also liked being able to log-in to our own Netflix account rather than having to pay for movies.
Stayed in December 2023
Reviewed: October 31, 2023
Derek
United States of AmericaWait time at check in was excessive. $25 charge above the advertised room rate was not expected, nor well presented by staff. Check in staff member was utterly miserable. Charging $20 for wifi. Come on… The food at the cafe was mediocre and overpriced.
Room was clean. Function I attended was fun.
Stayed in October 2023
Reviewed: October 28, 2023
Nathan
United States of AmericaWe waited in line for half an hour to park at the hotel and then we were told valet was booked and that we could only have paid for self parking if we added it to the reservation ahead of time.
The room was a cozy place to have a soup kitchen with friends! We also really liked the Special Henny at the bar and that you could take it back with you to your soup kitchen.
Stayed in October 2023
Reviewed: October 26, 2023
Sea
SingaporeFood choices in the lounge was less than expected and will have to pay for alcoholic drinks. Overall acceptable but could be better
Staff were all friendly and very helpful. Room was very large. Fortunate to be able to check in early after a long flight.
Stayed in October 2023
Reviewed: October 13, 2023
James
United States of AmericaI requested 3 rooms on the same high floor. I called several days before our stay and was told the rooms were scattered on several floors. At check in we were all on the 15th floor of a 39 floor building. Not a high floor. We were not informed about benefits of our Elite Marriott status so we missed out on breakfast being included.
The hotel was lovely and well situated for our site seeing. The staff we dealt with was very nice, although we were not initially assigned the rooms we asked for, nor we were told about the amenities we were entitled to.
Stayed in October 2023
Reviewed: October 12, 2023
Khaled
United Arab EmiratesThe check-in take long time
Best location in Union square
Stayed in October 2023
Reviewed: September 3, 2023
Adam
Saudi ArabiaEverything
Very nice and clean design is very well
Stayed in September 2023
Reviewed: August 25, 2023
Penelope
United States of AmericaLovely stay and the top floor bar is spectacular service was excellent too
Stayed in July 2023
Reviewed: August 21, 2023
Mark
United KingdomConfusing room taxes not clear on final bill
Stayed in August 2023
Reviewed: August 15, 2023
Doron
IsraelThe valet parking was highly expensive - almost 100 dollars per night
Everything but the price of the parking
Stayed in August 2023
Reviewed: August 15, 2023
Noreen
United States of AmericaParking prices
The hotel is in the perfect location for a concert we attended. The staff was helpful and went beyond to get us in early.
Stayed in August 2023
Reviewed: August 14, 2023
Ricardo
United States of AmericaWay over priced. Even the gin and tonic I ordered at the bar was $22.00!
Super modern and clean.
Stayed in August 2023
Reviewed: August 4, 2023
Arezoo
United States of Americathe 55 restaurnat staff were kind of rude.
location amazing. walk distance to everything. Safe and good nabourhood.
Stayed in July 2023
Reviewed: August 1, 2023
Catherine
United States of AmericaNothing
The bed was super comfy. The staff was very nice. The location was good for my itinerary.
Stayed in July 2023
Reviewed: July 31, 2023
Bharat
BahrainWonderful experience with the lounge at 39 floor.
Stayed in July 2023
Reviewed: July 23, 2023
Thomas
United States of AmericaValet 100$
Clean.quiet. Beautiful hotel.
Stayed in July 2023
Reviewed: July 10, 2023
Yaron
IsraelThe streeta around the hotel are filthy, smell of urine everywhere
Stayed in July 2023
Reviewed: July 6, 2023
Maxi
United States of AmericaNo pool and I was shorted breakfast at the buffet because they wouldn’t allow me to take it to my room
Great location. Friendly staff. Clean place
Stayed in July 2023
Reviewed: July 2, 2023
Rosario
United States of AmericaStaff
Stayed in June 2023
Reviewed: June 28, 2023
Radoslav
BulgariaThe breakfast buffet was quite expensive, tasteless and overall not worth it.
The room was nice, the bed was very comfortable with a several pillows to choose from. The bathroom was also nice and clean. The location is pretty good.
Stayed in April 2023
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