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  5. Reviews of San Francisco Marriott Marquis Union Square

Reviews of San Francisco Marriott Marquis Union Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

780 Mission Street, Union Square, San Francisco, CA 94103, United States of America

#67 of 222 hotels in San Francisco

Guests' Choice

Review Score

Based on 1580 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    9.0
    Nice comfortable property. The staff were excellent and The View Bar was amazing.
    • Leisure trip
    • Couple
    • 1 Bedroom Junior Suite, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was good.

    The room was very comfortable as was the bed. Staff were very friendly and the bars and restaurants had a good atmosphere.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Corner King Room with City View
    • Stayed 1 night

    The valet was a little hard to find via google maps. Also the Uber driver picked us up way around the other side of the block for some reason. I'm not sure if the hotel has a designated area for Uber typically.

    We've stayed here many times. It is a classic. They've remodeled and updated which gives it a fresher feel now. It's just really comfortable and well appointed. Staff is super friendly and helpful. It's easy to get to any place in SF from this location via Uber.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Double Room with Two Double Beds and City View
    • Stayed 8 nights
    • Submitted from a mobile device

    NO ROOM SERVICE!!!

    Stayed in February 2024

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Low Floor
    • Stayed 1 night

    They charge a $100 deposit per day on arrival. This policy is not communicated in advance.

    spacious room, clean, great location

    Stayed in December 2023

  • Reviewed: December 18, 2023

    7.0
    Overall a positive experience, with a few glaring shortcomings.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    No Room Service. I mean, seriously? A 4-star hotel without Room Service? The prices for amenities are astronomical (which we expect in San Francisco), but the quality didn’t match up. $40 per person for an unimpressive breakfast buffet. Bartenders who can’t make a simple Cosmopolitan. Also - there was supposed to be a tablet in our room we could use to order food (which we would’ve had to pick up in the lobby), but there was no such tablet. It’s also a bit confusing to learn your way around. Different banks of elevators take you to different floors. So finding our way to the top-floor lounge was a matter of trial and error. It would’ve been perfectly easy if there were directions saying “take the pink elevators”. The water pressure on our shower was pitiful, too.

    The room was clean and well-appointed. The location was perfect for our planned weekend. The “market” on the ground floor is open late and has slightly more reasonable prices than the other 2 options. All of the staff we interacted with were friendly and service-minded. We also liked being able to log-in to our own Netflix account rather than having to pay for movies.

    Stayed in December 2023

  • Reviewed: October 31, 2023

    8.0
    Watch for hidden charges. Unpleasant check in staff. Good location.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Low Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Wait time at check in was excessive. $25 charge above the advertised room rate was not expected, nor well presented by staff. Check in staff member was utterly miserable. Charging $20 for wifi. Come on… The food at the cafe was mediocre and overpriced.

    Room was clean. Function I attended was fun.

    Stayed in October 2023

  • Reviewed: October 28, 2023

    7.0
    Thanks for the F Shack! - Dirty Mike and the Boys
    • Leisure trip
    • Group
    • King Room with City View - Hearing Accessible
    • Stayed 1 night

    We waited in line for half an hour to park at the hotel and then we were told valet was booked and that we could only have paid for self parking if we added it to the reservation ahead of time.

    The room was a cozy place to have a soup kitchen with friends! We also really liked the Special Henny at the bar and that you could take it back with you to your soup kitchen.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe King with Club Lounge Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Food choices in the lounge was less than expected and will have to pay for alcoholic drinks. Overall acceptable but could be better

    Staff were all friendly and very helpful. Room was very large. Fortunate to be able to check in early after a long flight.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 4 nights

    I requested 3 rooms on the same high floor. I called several days before our stay and was told the rooms were scattered on several floors. At check in we were all on the 15th floor of a 39 floor building. Not a high floor. We were not informed about benefits of our Elite Marriott status so we missed out on breakfast being included.

    The hotel was lovely and well situated for our site seeing. The staff we dealt with was very nice, although we were not initially assigned the rooms we asked for, nor we were told about the amenities we were entitled to.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    The check-in take long time

    Best location in Union square

    Stayed in October 2023

  • Reviewed: September 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room No View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Very nice and clean design is very well

    Stayed in September 2023

  • Reviewed: August 25, 2023

    9.0
    Loved it would go back again
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Accessible/Low Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely stay and the top floor bar is spectacular service was excellent too

    Stayed in July 2023

  • Reviewed: August 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Confusing room taxes not clear on final bill

    Stayed in August 2023

  • Reviewed: August 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The valet parking was highly expensive - almost 100 dollars per night

    Everything but the price of the parking

    Stayed in August 2023

  • Reviewed: August 15, 2023

    9.0
    Such a comfortable stay with the family!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking prices

    The hotel is in the perfect location for a concert we attended. The staff was helpful and went beyond to get us in early.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very nice but very expensive.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Way over priced. Even the gin and tonic I ordered at the bar was $22.00!

    Super modern and clean.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights

    the 55 restaurnat staff were kind of rude.

    location amazing. walk distance to everything. Safe and good nabourhood.

    Stayed in July 2023

  • Reviewed: August 1, 2023

    9.0
    It was perfect for a weekend getaway.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights

    Nothing

    The bed was super comfy. The staff was very nice. The location was good for my itinerary.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    9.0
    Good memories with the nice stay
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 2 nights

    Wonderful experience with the lounge at 39 floor.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Accessible/Low Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Valet 100$

    Clean.quiet. Beautiful hotel.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three Bay Suite, Hospitality Suite, King, City view
    • Stayed 3 nights
    • Submitted from a mobile device

    The streeta around the hotel are filthy, smell of urine everywhere

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    It was good.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible/Low Floor
    • Stayed 1 night
    • Submitted from a mobile device

    No pool and I was shorted breakfast at the buffet because they wouldn’t allow me to take it to my room

    Great location. Friendly staff. Clean place

    Stayed in July 2023

  • Reviewed: July 2, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    Staff

    Stayed in June 2023

  • Reviewed: June 28, 2023

    8.0
    OK for business trips
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights

    The breakfast buffet was quite expensive, tasteless and overall not worth it.

    The room was nice, the bed was very comfortable with a several pillows to choose from. The bathroom was also nice and clean. The location is pretty good.

    Stayed in April 2023

Showing 1 - 25

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