181 West Town Street, Norwich, CT 06360, United States of America
#3 of 8 hotels in Norwich
Guests' ChoiceBased on 242 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.7
Facilities
8.7
Staff
9.2
Value for money
8.2
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Lori
United States of AmericaClean and quiet newly renovated
Stayed in April 2024
Reviewed: April 8, 2024
Jevonne
United States of AmericaEverything. The staff were very pleasant and helpful.
Stayed in April 2024
Reviewed: April 5, 2024
Duerr
United States of AmericaThere isn’t anything I can think of at the moment that I didn’t like.
I love how the property is so well maintained. Also the staff is truly unmatched with their friendliness and customer service that they provide!! I actually love close by I am just staying here for a small staycation with my boyfriend!!b
Stayed in March 2024
Reviewed: March 18, 2024
Stephanie
United States of AmericaThe hot tub was not working and they was no sign alerting the guest. Definitely more than - towels should be placed in the rooms. We had no conditioner in the room.
Everything about my stay was great! We went for a family gateway and extended our stay a extra night. The kids loved the pool & the free cookies. The front receptionist in the night (a guy with braids) was very friendly and outgoing he had a conversation with my self and my husband while we was at the bar. The person doing the bar drinks was great also!!!
Stayed in March 2024
Reviewed: February 19, 2024
Veronica
United States of AmericaI loved everything
The staff is attentive and very helpful. It is CLEAN!!
Stayed in February 2024
Reviewed: February 5, 2024
Ana
United States of AmericaThe front desk guy was amazing. We got there around 7pm and he was Very helpful and professional. The room was very clean and quiet.
Stayed in February 2024
Reviewed: February 3, 2024
Kashmere
United States of AmericaNice and clean hotel for the area. Front desk staff was amazing and super friendly!
Stayed in February 2024
Reviewed: February 3, 2024
Keisha
United States of Americacleanliness and kindness of staff
Stayed in December 2023
Reviewed: January 23, 2024
Stephanie
United States of AmericaPool area has music so loud you can’t hear the people you are with. Went to front desk twice to ask if something could be done but both times nobody was there. Stood there for a few mins both times but no help. Hot tub was also empty.
Clean and well kept no complaints in that regard
Stayed in January 2024
Reviewed: January 17, 2024
Latoyia
United States of AmericaMy only complaint is the noise. People were loud in the hallway at night, and you could hear guest and room service early in the morning. If you plan on sleeping in, then I suggest staying somewhere else
The room was nicely decorated, and the bed was comfortable. There were cookies and water available after check-in, which was a plus.
Stayed in January 2024
Reviewed: January 2, 2024
Rhodes
United States of AmericaPrice
Staff was friendly
Stayed in January 2024
Reviewed: December 30, 2023
Laura
United States of AmericaThe hot tub was not working.
Very clean. The lounge was amazing you could get anything you needed!
Stayed in December 2023
Reviewed: November 7, 2023
Richard
United States of AmericaTiny soap in bathroom. Cannot read the fine print on the shampoo bottles in the bathtub.
Comfortable bed
Stayed in November 2023
Reviewed: October 13, 2023
Fascia
United States of AmericaThe Breakfast was good. Loved it. But wished it wasn't so expensive. Also The Bistro was supposed to be open for nights. It was not. That's all I didn't like.
The Hotel is excellent. My Husband and I were visiting there because we went to concert at Mohegan Sun. It was also our Anniversary. Spent time in Mystic Village and Seaport. Also downtown Mystic was very nice. Very nice restaurants. Especially the Mariner Restaurant. My husband and I got to use the Pool ---Very Nice! Nice warm water!......Marriott Courtyard also serves cookies,,,,Oatmeal raisin & chocolate chip cookies were very good.....Given extra towels when needed,
Stayed in October 2023
Reviewed: October 10, 2023
Michael
United States of AmericaThe staff was supremely pleasant and the small market available was a great help to not have to make small stops on the way to or from the hotel.
Stayed in October 2023
Reviewed: October 2, 2023
Herman
United States of Americalovely updated room . clean and convenient
Stayed in September 2023
Reviewed: September 24, 2023
Robert
United States of Americacharging for breakfast
Very courteous and affable front desk person. He is a great representative of your brand.
Stayed in September 2023
Reviewed: September 14, 2023
Hofker
United States of AmericaNeed floor mat in shower. Floor becomes very slippery while showering
Staff extremely friendly, professional and accommodating
Stayed in September 2023
Reviewed: September 11, 2023
Michele
United States of AmericaFor the price- I would think breakfast would be included.
Friendly staff, very clean and comfortable
Stayed in September 2023
Reviewed: September 11, 2023
Tiffany
United States of AmericaThe fitness room could use a little updating, the carpet throughout the hotel is pretty old and weathered, and the shower curtain had a little mold.
The location is good, the staff is friendly.
Stayed in July 2023
Reviewed: September 5, 2023
Denise
United States of AmericaI didn’t like the mirrors on the side of the bed. Complimentary breakfast would be a great addition.
The staff was friendly. The complimentary water and cookies were an added bonus. The room was clean.
Stayed in September 2023
Reviewed: September 4, 2023
Marieelena
United States of AmericaNothing
Smelled and was very clean
Stayed in September 2023
Reviewed: September 4, 2023
Loretta
United States of AmericaEverything was good…
Just as the pictures portrayed. The hotel looks exactly like it.
Stayed in September 2023
Reviewed: August 12, 2023
Mollyhu
United States of AmericaThat breakfast is not included. It's a Starbucks that serves larger breakfast plates for $20
It was comfortable and clean. People were friendly. The pool was super warm.
Stayed in August 2023
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