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100 West Kaahumanu, Kahului, HI 96732, United States of America
December 1, 2015
눉I found that the bed in room 004 was extremely soft so much so that my back ached. Lying on the floor and taking Tylenol helped to alleviate or minimize the pain. I also found that the parking was an inconvenience. Most of the parking closer to the front office was occupied most of the time so parking in a separate lot behind and away from the front office or my room was not only an inconvenience but uneasy, especially when having to park in the evening. Though I would think there were hired security officers, I never saw any of them.
눇I liked the friendliness of the staff (Mattie, Vivian, Shari and Kylie). They went over and beyond their normal duties, i.e., my remote car key battery died, and being fearful that the car alarm would sound if I opened the car door manually, Vivian literally walked me to my car, manually opened the car door, which, of course, triggered the car alarm. But she was able to stop the alarm from blaring and advised me that since the remote battery was no longer operational to simply open and lock the car manually. What seemed to be a anxious situation was replaced with calmness with Vivian's help. Similarly, Kylie helped me turn off my car alarm when I didn't know how to. Mattie was exceptional in customer service as was Shari. Also, not being tech savvy and unfamiliar with the computer, Mattie helped print my boarding pass before leaving the hotel. If I had to spell out what each of these staff members did to help make my visit comfortable and assuring, I'm afraid I would run out of space or extend beyond the required two or three sentences. And to show my appreciation for their kindness, thoroughness and expertise, I bought them a container of different flavored mochi ice cream from Wholesale Foods located nearby, a favorite enjoyed by most of the local people. On a scale of 1 to 10, I would give this hotel a rating of 9.99. Had it not been for the inconvenience in the parking situation and the bed being uncomfortably soft for me, I would have given it a perfect 10. Other than that, I will definitely book another stay at this hotel on my next visit.
November 29, 2015
눉Rooms need updating
December 1, 2015
눇Excellent staff ,very welcoming. Clean, tidy room tho' older; noisy air condition. Good for our one-night stopover & close to airport.
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