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38 West 31st Street, New York City, NY 10001, United States of America
August 10, 2015
August 2, 2015
눉Dirty Building, horrible smell every where
눇It was a rat hole, horrible. Pictured showed on website was very deciveng. Paid for deluxe apartment and got a rat hole. Arrived a 6 pm, no one was present at front office, guard tried to call several people regarding the room keys. We had to call Booking.com and then the called the property manger. Had to wait 2 hours for room key.
July 30, 2015
눉The lifts (elevators) were a nightmare. One was broken and the other slow. We waited 15- 20 minutes each time on the 11th floor for one. They forgot to give us towels and the office was closed because it was a Sunday. They didn't make up the 5th bed 'because we didn't request it'. And whilst they did eventually supply towels the next day after 9am, when the office opened, they were non-apologetic.
눇Nothing. With the stealth charges for cleaning etc I wish I'd gone to a hotel for what it cost me.
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