The room was old and had a dripping bathroom faucet. No refrigerator which would have been nice to have due to the amount of leftovers from dining out. Coffee was not replaced in the room in the morning that we had housekeeping come in to clean.

The location was amazing and the staff were very friendly and accommodating.

Stayed in March 2024

the rooms were to simple, no fridge for my drinks, the ac took 3hr to cool down my room the restaurant opens late so current have breakfast in the morning i had to have it delivered and being my first time in new york it took me a while to find a place to delivere

the hotel lobby was beutifull but the room was simple not like other hotels I been at I would of payed more if the rooms looked as nice as the lobby

Stayed in April 2024

Just basic amenities. No fridge, no kettle or any basic cutlery/kitchen stuff. We wouldn't mind not having any of these if the hotel at least had a restaurant and offered breakfast. Rooms didn't seem to be vacuum cleaned. There wasn't any toilet brush which is a must-have for any proper accommodation.

The location is quite unbeatable and views from the 43rd floor were really nice. Kind and helpful staff.

Stayed in April 2024

There are no restaurants inside the hotel

The hotel is old but well maintained, location is the best bang onn times square

Stayed in March 2024

Room was clean but a bit worn down. I would say it would be good to replace carpets. Safe didnt work.

Location location location!!! The views from 47 floor was amazing! Very comfortable bed

Stayed in April 2024

No mini bar/refrigerator in room. Furniture beat up/scratched and needed to be replaced. Hinges to where mini-bar/refrigerator had been were missing. Caulking in bathroom around tub needed to be refreshed.

Check in and check out were quick and easy; proximity to Times Square. View from room overlooking Times Square from 40 stories above was breathtaking. Fact that a room key is needed on elevator to gain access to my floor provides additional safety and security. The room was spacious.

Stayed in April 2024

i've known this hotel and stayed there many times but it seems like they are doing the minimum as far as maintenance, the drawers in my room were not even screwed in so they fell apart when you pulled them out , No fridge in the room after requesting it twice and never got it , tape on the front desk counters to hold the tile ; bathroom broken tile and just has an old look with very little maintenance. it needs serious maintenance work overall at least in the bedrooms.

Location is perfect when visiting the city

Stayed in April 2024

The internet and wifi offered in the hotel was really really bad, I tried to work from the room to no avail, literally the worst internet I ever had in a hotel in decades.

The location was great, steps away from Times Square and all the good stuff around that very tourist place.

Stayed in April 2024

It’s pretty old but it’s decent, we had everything we needed.

The location it’s great, exactly in Times Square, has a parking right across the street.

Stayed in April 2024

We did not take any of the upgrades that they offered so I have to assume we got the bottom of the barrel. The tattered curtains, the cobwebs, the bathtub floor, the yellowing corners, the puckering paint (just to name a few examples) were all tough to swallow.

The staff was amazing. They were the high point. The location was amazing. We went to 2 Broadway shows and were half a block from each theatre. The price compared to other hotels with this type of access to Times Square and Broadway shows was great.

Stayed in April 2024

The rooms were quite old and showing their age

Location was great and the staff good too.

Stayed in April 2024

The rooms are dated, but are fully functioning.

Comfortable bed, beautiful views and amazing and helpful staff.

Stayed in April 2024

Slow draining water in shower. P0

Easy access to Times Square

Stayed in April 2024

The rooms are old and require renovation.

Location is amazing. Very close to Times SQ

Stayed in April 2024

Beds are not comfortable, rooms are old.

Location

Stayed in April 2024

The wifi wasn’t great and you have to pay if you want to access better wifi. We’re in 2024 and good wifi should no longer be an extra thing to have.

Stayed in April 2024

Room and esp bathroom rather dated. No air con. No restaurant or bar

Briiliant location just off Time Square. Comfortable, spacious room, helpful staff

Stayed in April 2024

Didn’t have coffee machine in room- we got one when we asked but they kept forgetting to replenish coffee

Central location- friendly staff

Stayed in April 2024

We arrived to no remote (had to ask - took awhile, but sorted, friendly staff) Only one gown in the room (two for two guests would be better).

Amazing location Great and stunning decor Clean and friendly staff Great view!

Stayed in April 2024

The bed mattresses was not good at all.

Very central...... Very good staff

Stayed in April 2024

Elevator was difficult to operate Room was very warm. Had to ask for a fan

NA

Stayed in April 2024

Needs some serious upgrades it’s a little rundown.

Nice place friendly staff especially Sue-Ellen Great location and rooms are nice and big.

Stayed in April 2024

Sleeping sofa uncomfortable

Best location

Stayed in March 2024

Very outdated !!!! Lobby pretty but halls were so old and dirty carpeting . Room was very old and they are very stingy with towels - 2 they give for 2 people - had to call for washcloths and more towels - no mini fridge in the room either . Bed very comfy but room very very outdated

Location is excellent

Stayed in March 2024