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150 West 5th Street, Cincinnati, OH 45202, United States of America
July 11, 2016
눉I did not like how the manager, Matthew, handled the hotel mistake. He was very rude and short and unwilling to help the situation until I threatened to call corporate. THEN, he intentionally gave me an out of the country phone number for corporate. Literally, the number was overseas.
눇I liked that it was connected to the convention center. And two staff members by the names of Savannah and Taylor(female) were excellent and very patient and ready to help me.
July 10, 2016
눉The hotel staff were rude. When I first came into the hotel the front desk gave me a single room when it was supposed to be a double bed. And there was no continental breakfast when I was told there would be one.
July 11, 2016
눉I booked a double room when I got there they said I booked a single double. So I had to sleep in the floor of a room that I paid 140 for. I thought double meant two as in two beds. So what a single single ? A twin bed? Very disappointing
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