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2365 Kalakaua Avenue, Waikiki, Honolulu, HI 96815, USA
15 August 2016
12 August 2016
눇Great location. Great staff. Great room. Very happy
14 August 2016
눉Check-in representatives very deceptive. It felt like I was buying a used car from a professional car salesmen. Upon check-in, I was told my booked reservation was not available (2 double beds city view) and that an upgraded room was available (2 double beds ocean view) for an INCREASED FEE. Hotel stated Booking.com confirmation did not state I requested 2 double beds but requested a single queen. After getting a Booking.com service representative involved and confirming my original 2 double bed reservation, hotel representatives said they could add an additional bed to a room with a single bed at no additional fee. After explaining that this was not acceptable to the Booking.com representative and that the hotel had previously offered an upgraded view with 2 double beds, Booking.com representative and hotel discussed situation with the hotel providing the upgraded room with 2 double beds. Even after all this deception, the check-in representative attempted to charge me an additional daily resort fee which was included in my prepaid booking. Absolutely unbelievable the extremes the check-in staff would go through to nickle-and-dime a customer. YOU WOULD THINK THE FRONT LINE EMPLOYEE WAS WORKING ON COMMISSION!!!! Note: Self Parking is FREE (i.e., included in hotel rate), but you must remember to ask. Otherwise you will pay a valet.
눇Excellent facility located on the beach. Parking and resort fee included in the room rate.
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