Was not informed at booking about paying for parking.

The lobby is beautiful

Stayed in April 2024

Had a few hiccups. My hotel key card was not working for the room key initially and in the elevator, had to go to the front desk to get some assistance two different times which was inconvenient. I was not impressed with the Club Patron Lounge, especially at breakfast, there was molded English muffins before I told the assigned worker there. The bathrooms were small but not bad.

Property was beautiful and it really felt like an upscale space when I got in to the lobby. It was very close to some bars so location was great with walking distance. Bed was comfortable and the views were fantastic.

Stayed in April 2024

the double room had no hotel/surrounding area info to refer to; and only 1 chair.

Restaurant breakfast was good w/great service

Stayed in April 2024

Elevators are finicky, they don't always read the cards and end up going to the first floor before going just one floor up or down.

Very friendly staff. Clean hotel. Enjoyed the glass work throughout the building.

Stayed in April 2024

Room did both match the lobby. Room was ok at best. It was quite old and worn out. Wallpaper was coming off, bed skirt had holes.

Lobby and bar are beautiful, stunning actually. Room was clean and mattress was surprisingly very comfortable. I had a good night sleep.

Stayed in April 2024

I don’t like that the lobby smells of cigarettes someitimes as there is a bar in the lobby. I don’t know if people actually smoke inside or if it comes in from the outside. The rooms are clean and smoke free.

Love the property. It is well appointed, clean , and comfortable. The location is close to my family, which is why I came to town.

Stayed in March 2024

Friendly staff, great service, great value

Stayed in March 2024

Staff was nice . Oops, got these reversed!

Sensor on the elevator didn't work with the key card so a lot of time was wasted.

Stayed in March 2024

Bed was a little too hard, wish there was a microwave in the room, robe was itchy and thin, closet door wouldn't stay closed, and patron lounge had very little snacks available.

The room was a nice size and I nice a view of the Tacoma Dome and water. Bathroom was nice and king bed was big. The shower stayed hot for a good amount of time and water pressure was good.

Stayed in March 2024

Nothing

The art

Stayed in December 2023

Was a good experience

Cleanliness and staff

Stayed in March 2024

Elevator sensor had a really hard time reading our cards so we wasted a lot of time on random elevator rides ...

Great location, terrific that it's pet friendly and wonderful staff.

Stayed in March 2024

There were quite a few splattered walls, with not sure what. And they said my room number outloud but I still felt safe, luckily.

Staff was nice, beds and pillows were comfortable. Good location!

Stayed in March 2024

I hope there were free bottles of water in the room.

Location is good. I loved my room.

Stayed in March 2024

Couple of issues with my room: the sink wasn’t draining properly and AC fan kept going non stop the whole night which made it hard to sleep.

Very artsy and original.

Stayed in March 2024

Room wasn’t cleaned after first night stay.

The general amenities and my family was felt safe and comfortable there.

Stayed in February 2024

Door handle in room was broken Upgrade only offered on arrival. Booking sounded like it included some breakfast.

Variety of art Comforters Staff

Stayed in February 2024

Room was quite warm even after turning heat down.

displays of glass art on every floor and in lobby. Room lighting was soft. Breakfast was very good. Within walking distance of history museum, glass museum, and car museum for two seniors. Close to link rail.

Stayed in February 2024

The restaurant closed at 11 and didn’t open again until 5 and the bar didn’t open until 4. Would’ve like something during the lunch hour to be available. The elevators were wonky our whole trip so hopefully they fix those up quickly! The water pressure in the shower was lackluster and definitely could be improved. The breakfast on the patron floor (25th floor) was minimal for the cost—eggs, sausage, and a variety of bread items. Would’ve liked to see a better spread.

The property was nicely done. It has a lovely bar area and beautiful glass art throughout the hotel. It is easy to get to and down the street from several attractions such as the Glass Museum, Children’s Museum, Civic Center, and the Tacoma Dome. Beds were medium firmness and the pillows were good. We were on the 25th floor so there was absolutely no road noise even with construction on the street. The snacks on the patron floor (25th floor) were a nice touch and if you’re a party with multiple rooms having access to the lounge area is nice! Didn’t use the fitness center but looked at it and it was a nice fitness center, had all the basics. Free weights go up to 50lbs.

Stayed in February 2024

Charge to extend beyond check out by 2hours

Comfortable bed Pleasant staff Nice gym Useful restaurant Good location

Stayed in February 2024

The mini fridge was iced over couldn’t be used

Location

Stayed in February 2024

No microwave in room No shower cap More peanut free snack options would have been nice I microwave in the snack room would have been reasonable No pool

We liked being on a more secure floor and the art work was beautiful Breakfast was ok Nice to have snacks available Work out room was good

Stayed in February 2024

Room lighting too dim, no pool/hot tub, bad service in lobby bar.

Stayed in February 2024

THERE WASNT A MICROWAVE!! WHAT SORT OF HOTEL DOESNT HAVE A MICROWAVE?! Also the rooms could’ve been a little cleaner. AND - I was hit with an “undisclosed fee” of $250 at check in. Not cool.

It was pretty. Lots of art and sculptures around. Staff was kind, friendly. Rooms were comfortable.

Stayed in February 2024