Our bathroom flooded for some unknown reason but the staff were super responsive and got us moved quickly. The mattress on the fold out couch could be replaced.

Great location to see NYC. Facilities were great and staff were friendly and helpful.

Stayed in April 2024

I didn’t know till the last day there was a fitness facility in the SC level… perhaps I wasn’t listening on arrival

The breakfast in the restaurant next door was nice if you are traveling alone… but pricey for 2. The location is quiet, staff friendly and helpful. The wine between 5-7 pm was such a treat to enjoy and relax in the lounge. We enjoyed the proximity to so many walkable or easily reachable sites.

Stayed in April 2024

No plates pr cutlery in the rooms

Comfortable beds, great location.And lovely staff

Stayed in April 2024

Lovely hotel in a great position. Staff were lovely. We enjoyed the Happy hour between 5-7 which was included in our stay. Room was larger than you expect in New York & had good amenities. We were delighted to find we had been upgraded which was a lovely surprise. we had a great stay and would return

Stayed in April 2024

Very close to the attractions places

Stayed in March 2024

The size of room is bigger than others; the staffs are very nice and helpful! There is a lady - Michael, thank you for your immensely help when I don’t feel well and you help me to open my room window to get fresh air…👍

Stayed in March 2024

Staff

N/a

Stayed in March 2024

Some things didn’t work in the room. Thought there would be a tub.

Liked the view, clean room, safe location. Nice restaurant.

Stayed in January 2024

Very clean and comfortable.

Stayed in February 2024

The hotel add on fee's are crazy..almost another $200 before taxes/local fee's !!!

Bathroom was nice size. Good office space

Stayed in February 2024

Worn down , lighting was weird, and didn’t work well. Noise at night

Location and views

Stayed in January 2024

Shower the first two nights only got lukewarm.

Nice staff, room and location.

Stayed in February 2024

Reception staff friendly and helpful. Room very comfortable. Breakfast in Brasserie Cognac pleasant. Location very convenient for the Convention that I was attending.

Stayed in January 2024

Location Room Price

Stayed in January 2024

No toothbrush in bathroom

Cleanliness, modern amenities, location

Stayed in January 2024

Breakfast as a pick up was limited Coffee on second floor

Location staff great

Stayed in December 2023

Kitchen area could use an update. Thermostat seemed off and had to set it to 76 to make it feel like 70.

The location was nice. Staff were attentive and very friendly. Clean room and bathrooms.

Stayed in December 2023

Furniture is going to be old No drinks in the fridge

Top of the range hotel Dazzling view from the room

Stayed in November 2023

We are vegan and we didnt eat at the hotel, would have been nice if the breakfast charge would not apply if the guest is not eating at the hotel at all.

The nicest staff! I highly recommend this hotel. Room was nice and clean and the staff was amazing.

Stayed in October 2023

House keeping needs to pay attention to how well they clean the room and how well they stock the room with supplies such as coffee

Staff are very friendly, Location is great (near my office) and good sized rooms. Value for money was exceptional.

Stayed in August 2023

I was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too! Very comfortable, great shower, especially coming in after a late fun night. Very relaxing and private.

Stayed in August 2023

Lift was tempremental sometimes, the breakfast part of the package was delivered to your room after you had left a note outside. No buffet either, It wasn't the greatest so we just did coffee and went out to local places for breakfast instead,

Great location, lots to do in the area and not far from places like 5th avenue and time square. Friendly staff, room redone every day, although not requested. Great view of all four streets as we were on a corner windowed room. All ways something going on to see.

Stayed in August 2023

No cutlery or plates in the room. Fridge, microwave, coffee maker and dish washer drawer but no plates or bowls or utensils of any kind. They had an ice bucket but no wine glasses. Air conditioner didn’t work properly, it got fixed but then struggled still. There was a heat wave though.

Great location, easy walk to transport, Times Square and heaps of places to eat! Friendly staff, nice happy hour and restaurant attached is great.

Stayed in July 2023

We had a corner room. Taking into consideration the pictures of the rooms onsite, I was somewhat disappointed at the space of the room. We were told to leave our breakfast order before midnight at the door with a specific time, but we got room service almost an hour later than expected. Which took us longer to get our day going.

Great location! Walking distance from a lot of great places. Close to Times Square, but away from the noise and rush of people. Has an amazing Danish Coffee place right in front (Ole & Steen). Included breakfast (was amazing) and discount to utilize in their own restaurants. During our check-out, we wanted to have a walk around without our luggage, the staff was amazing at taking care of our things.

Stayed in May 2023