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  5. Reviews of New York Marriott Marquis

Reviews of New York Marriott Marquis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1535 Broadway, New York, NY 10036, United States of America

#150 of 413 hotels in New York

Guests' Choice

Review Score

Based on 1740 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.5

  • Facilities

    8.4

  • Staff

    8.3

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed (Upon Request)
    • Stayed 1 night
    • Submitted from a mobile device

    Car retrieval terrible

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Did what it says on the tin except for reception
    • Leisure trip
    • Couple
    • King Room with Sofa Bed (Upon Request)
    • Stayed 3 nights

    Reception was poor. An hour to check in is ridiculous. Slow to check out as well with no opportunity for fast track.

    Room was excellent. Catering was fine.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Would definitely return for a great location in the heart of Times Square
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed (Upon Request)
    • Stayed 5 nights
    • Submitted from a mobile device

    Concierge was wrong with his subway information. We inquired about the 7 day unlimited pass and he said they no longer offered it. He advised to swipe each time with a credit card. After our third day of using the subway and our credit card we found out there is a $34 - 7 days unlimited pass. It would have saved our family of 5 $120

    Great beds, great location

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    I loved how the Marriott Marquis is in the heart of Times Square. It makes it so convenient to explore and go shopping.
    • Family with young children
    • King Room with Sofa Bed (Upon Request)
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like that I had extra bedding for my sofa bed in the closet but it was dirty with hair on it. I also did not like the vale service while checking out. I understand the system was down at that time but I think that there should be an alternate way to pay for parking when the computer system is down.

    I liked the luxury feel of the hotel. I liked how it was clean and the staff were friendly as well. I enjoyed the $30 credit for food as well as the tickets for the big bus tour and the Madame Tussaud’s wax museum. It was really fun!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Beautiful and comfortable hotel right in the center of Times Square.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed (Upon Request)
    • Stayed 3 nights
    • Submitted from a mobile device

    The noise in the hallway and from lower levels of the hotel that sounded like they were in the room with me made it difficult to sleep. The noise from outside is to be expected but the noise in the hallways was unexpected.

    I loved being right in the heart of Times Square. The room was spacious and incredibly comfortable. Staff was very kind and helpful. One of the best hotels I’ve stayed at in Times Square.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds and Times Square View
    • Stayed 7 nights
    • Submitted from a mobile device

    The service does not match the Marriott marquis standards

    The location

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful staffs and very convenience.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 7 nights

    Not really clean but not too bad.

    Hotel is at a perfect location, room is big and breakfast is ok. The most impress is the checkin staff, she is very kind, nice and helpful.

    Stayed in December 2023

  • Reviewed: February 22, 2024

    9.0
    Great
    • Leisure trip
    • Couple
    • King Room with Sofa Bed (Upon Request) and Tub - Mobility Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    The way you call a lift but they where efficient

    Breakfast decent but very expensive

    Stayed in January 2024

  • Reviewed: February 21, 2024

    9.0
    Great location, great hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Restaurant’s menu can be improved

    Great location, great facilities, big room, nice view

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Great hotel, exceptionally friendly staff, very comfortable and felt very safe.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    A bit overwhelming initially due to its size.

    Location, room size, lovely bar to relax in each evening, very good breakfast. Super hotel.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    The pillows are so bad

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Great location, hotel services and staff.
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 2 nights

    We arrived back to out room at 4pm and our room had still not been serviced. As we wanted to rest before going out we had to forgo a service.

    Great location, with everything on its doorstep from Westend shows and great places to eat to subways, taxis and more. Very quiet room for it's location and very friendly and helpful staff.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Won’t be returning
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Didn’t like the 11am checkout. Called to ask for another hour which we were willing to pay for and told simply no. Don’t agree with the $40 per day extra charge

    Location perfect, 4th time staying here.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    overall great weekend and a really nice hotel.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed (Upon Request) and Times Square View
    • Stayed 3 nights

    I booked the room through booking.com and got loads of confirmation emails from Marriott and booking.com. when we arrived we were told we did not have a reservation. It was my wife's 60th birthday weekend and it all centered around the room over looking time square. After scrambling for about 10 minutes with the reception desk, we were informed that we actually had 2 bookings and that is what caused the problem. That did not make sense but at the end of the day we got our room and it all worked out. It was just frustrating that after a long day of work and the 3 hour train to New York we were greeted with a big no!

    The room was awesome. also the bar/restaurant were very nice.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds and Times Square View
    • Stayed 3 nights
    • Submitted from a mobile device

    After checking out they charged me again 678 $ and no idea for what

    Location

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    Experience or really nice!!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 13 nights
    • Submitted from a mobile device

    The cost is a bit high!!!!!

    Great

    Stayed in December 2023

  • Reviewed: January 19, 2024

    8.0
    Overall great!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Asked for more towels and blankets. Took a while to get them.

    Location

    Stayed in December 2023

  • Reviewed: January 11, 2024

    7.0
    Overall experience was good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds and Times Square View
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness, room facilities

    Location was good.

    Stayed in December 2023

  • Reviewed: January 10, 2024

    8.0
    The best view hotel to Time Square
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed (Upon Request) and Roll-In Shower - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    No slipper, the bathroom not really comfortable since the shower is in bathtub.

    The location is amazing. Have a very good system while new year eve. Very friendly staff, very well room services. Very good restaurant, good view.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Lack of menu options at restaurant. Male bartender had a horrible attitude. I ordered a drink from him and approximately 20 minutes I told him I would like another round. He asked me what I was drinking. He, with an attitude, said how am I supposed to know what you are drinking. Hell, he made the first drink.

    Great location!

    Stayed in November 2023

  • Reviewed: January 6, 2024

    7.0
    On-average experience in staying in the hotel (nothing special for such price).
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 8 nights

    The buffet breakfast gave limited options despite its expensive price, there was no manual guide for using the room phone, there is no drink (come on, we couldn't drink the tap water, so how do you guys think we can drink, we can't keep getting water from the dispenser in the receptionist, it's ridiculous).

    Location, quickness in doing the check-in and out, lift management, respond from the staff via booking.com, breakfast place, cleanliness (the cleaners who cleaned the room need to have a raise).

    Stayed in December 2023

  • Reviewed: January 6, 2024

    8.0
    Beautiful hotel spacious rooms
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    None

    Location is amazing right in the middle of Times Square, close to everything, within walking distance, staff is great, will definitely stay here again

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed (Upon Request)
    • Stayed 5 nights
    • Submitted from a mobile device

    Location, good room size

    Stayed in December 2023

  • Reviewed: January 4, 2024

    7.0
    Good stay, great location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Would have liked some water in the room

    Room & Location was great we upgraded to get a Times Square view

    Stayed in January 2024

Showing 1 - 25

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