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1535 Broadway, New York City, NY 10036, United States of America
August 15, 2016
눉The front desk was incredibly rude and condescending toward me about a request I had made for adjoining rooms. We were a bachelorette party and I wanted two connected rooms for 7 women. Apparently requests made through Booking.com are not honored, according to Stephanie at the front desk. I had also called twice before regarding the need for adjoining rooms and apparently that did not matter either. The situation was handled poorly - and I spoken to incredibly condescendingly. She eventually got us rooms on the same floor. But he second room was not ready even though it was 30 minutes past check in. She took my phone number down and said she would text me when the room was ready. We went out to dinner in the Meat Packing District and came back, and I had received no text, but when I went to the front desk another woman assisted me and told me the other room was ready. Obviously it is not a huge deal but it soured the early part of our night.
눇The hotel was clean and comfortable - located close to the action of Time Square. We had a very nice view of 7th Ave from one of our room's windows.
August 14, 2016
눇The LOCATION WAS GREAT. THE RESORT WAS VERY NICE AND CLEAN. THE SOFA BED MY DAUGHTER SLEPT IN WAS HORRIBLE. THE MATTRESS SPRINGS WERE, ALMOST VISIBLE. I ASKED FOR AN OTHER MATTRESS, AND THEY SAID THEY HAD NONE AVAILABLE THEY GAVE US AN ADDITONAL COMFORTER,BUT THE BED MESSED UP HER BACK FOR THE WEEK. SHE HAD TO SLEEP. ON THE FLOOR ON TOP OF COMFORTERS,BECAUSE MARRIOTT COULD NOT ACCOMODATE ME.
August 14, 2016
눉Every thing was good
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