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931 Canal Street, New Orleans, LA 70112, United States of America
August 15, 2016
눉The coffee maker in our room was not working correctly.
눇The room was beautiful, the bathroom clean and stylish. Front desk staff where available, quick and helpful. The valet was quick and polite. The bellman was friendly, fast, and remembered us. Overall, excellent experience.
August 9, 2016
눉It would have been nice to be warned you were in the middle of remodeling, as part of the selling point is the look of the hotel. The bar staff could use some serious tutoring in how to handle customers. The young blonde woman (who never told us her name), and the young bearded man (who never told us his name) were both extremely inattentive even though the bar was nearly empty. The young blonde woman was openly rude (when I finally got her attention) and rolled her eyes when I said I wanted to order, but that the man next to me had been there even before myself. She served him (with no apology for his long wait) and ignored me a little more until there was so obviously nothing else to do but serve me. I've been twenty years in the hospitality industry myself, and that was pretty unbelievable.
눇The location was very convenient, with everything interesting within easy walking distance. The front desk staff and concierge were wonderful - always helpful with information and suggestions. The room was clean and well attended to. Having water in the entry is a great idea with all of the heat.
August 14, 2016
눉Decore, lighting in hallways was creepy! Bar understaffed resulting in long waits for drinks. Poor menu in restaurant. No choice of wine at restaurant. Has to ask for waitress staff as no one in restaurant when we arrived. I understand it is being refurbished but better to have no restaurant than poor one!
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