No outdoor pool

We got room service morning and night. Fresh beignets every day. Kevin the concierge was awesome!

Stayed in April 2024

Everyone was very polite and the bed was amazing

Stayed in March 2024

nothing

the room was a good size, the hotel is well located and service was great

Stayed in March 2024

The neighborhood right outside the hotel has a plethora of homeless and it is not well lit and poses a safety risk especially at night.

The hotel and room was well decorated and comfortable. The cocktails and live jazz were great. All the staff were very friendly and helpful and an overall pleasure to interact with

Stayed in February 2024

Beautiful!! I felt prettier being surrounded by so much beauty: decorum and plant displays, and every surface seemed to sparkle. We enjoyed eating in dining room as well as the lounge, being served by friendly staff who aimed to please.

Stayed in February 2024

Didn't like having to leave.

This is a fancy hotel for those who appreciate ritzy style. Excellent communication and professionalism from the staff. Excellent dining and entertainment also. Comfortable rooms that are well appointed.

Stayed in January 2024

Cost-benefit

Location Staff

Stayed in November 2023

Two elevators to get up to your room.

Beautiful Christmas decorations. Super friendly staff. Excellent location on Canal St with a quick walk to the French Quarter.

Stayed in December 2023

nothing really

location, staff

Stayed in December 2023

We had a lovely stay! Our room was comfy, clean and we had service every day. The receptionist team was very friendly and professional.

Stayed in December 2023

Wished that the towels were not changed so frequently, there was no environmental policy

Stunning hotel and very relaxing

Stayed in November 2023

The door on Canel street is closed at night. A lot of homeless/ ruff sleepers in the area, very concerned we were exposed as we were at the door. It would be favourable to have the door manned.

Stayed in November 2023

Nothing.

I like that the hotel was luxurious

Stayed in November 2023

Food could have been improved by having a better selection. Did not like New Orleans at all would never go back there, hotel was the best thing about the place

Fantastic rooms, comfortable beds, everything felt luxurious, good food, helpful staff

Stayed in October 2023

No complaints

Excellent location. Great place to catch a taxi or cable car from. Majority of staff provided excellent service.

Stayed in October 2023

Had to pass by many loiterers to get to the French Quarter. Resorted to crossing the street to avoid them.

Close to the French Quarter which allowed us to walk to many places. Staff were excellent. Room was comfortable.

Stayed in September 2023

Spa had some nice facilities it was a shame there aren’t any communal areas where me and my husband could relax together. The treatment rooms had a very noisy fan, which wasn’t very relaxing and small details were missing that you would expect in a high end spa such as scented air and scented face cloths etc. It was also a shame that after spending 5 nights and spending plenty in the bar and restaurant, we still had to pay to have a shower, to freshen up as we had a very late flight.

Very nice hotel in a great location for all the attractions. The staff were very polite, friendly and helpful. Nice touch with the morning coffee station and beignets in the afternoon

Stayed in September 2023

All was great

Location and i like Ritz carltons

Stayed in September 2023

I can’t complain it was a great trip all around. They do only let you park using valet which was an extra charge but they probably had that disclosed somewhere in their policy and I over looked it.

It was gorgeous. And the staff were so kind and helpful. We had a stroller and the doorman every time we would walk would help us up and down the front steps. They always had water waiting at both entrances due to the extreme heat.

Stayed in August 2023

Hallways way too cold, on third floor anyway. Took too long to get hot water in bath sinks.

Beautiful inside. Huge room and bath. Spacious shower. Comfy bed. Great polite staff. Free newspapers in lobby. Free water in lobby. And maybe best — early check in at about 11am was wonderful. Thanks.

Stayed in August 2023

Property very elegant and pleasant

Stayed in August 2023

That you have to pay for parking no matter if you’re staying there . And parking was expensive

The it self was ok

Stayed in August 2023

We loved everything about this hotel and we will definitely be staying again 🥰

Stayed in July 2023

We tried to get dessert at the bistro but they would only seat you if you were ordering dinner. I would understand if they were full but it was late and maybe half full.

We loved the study room, and going to the Davenport, they are a great band! Also the courtyard was amazing to rest in.

Stayed in July 2023