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10 Laura Boulevard, Norwich, CT 06360, United States of America
August 14, 2016
눉Not being told we had breakfast coupons & we were told when booking that we have a free breakfast. Got home & looked at my banking & noticed we were charged more than the $138.?? It was 178.?? With $20 hold very disappointed. Called the hotel & got no where on Sat 8/13 with the desk except that we would have a free breakfast next time, but come on we get a free breakfast when we book anyway. Had to call for our breakfast that was suppose to there @ our room, @10am then it comes with no silverware, sugar or half & half, it was a circus.... You give us rapid checkout noting nothing of the breakfast. Finally the breakfast comes & the steward doesn't ask for or mention anything about coupons.... Terrible service, when I called Sat 8/13 around 7-8pm the front desk attendant would budge about putting a credit through on my card for reimbursement of breakfast.... Feels like we got ripped off.... It's not just the $20+ it's the principle.....Unless a credit is put through on my bank account.... I'll mention it to everybody how sneaky that Holiday Inn is & none of us will stay there again.... Felt like it was more about the almighty dollar than good & reasonable service.... Feel free to call or text me. That's Peter & Lori McGrath stayed Thur night into Friday morning 8/11 to 8/12.... Then our breakfast all finally gets to us well after 10am, not until 10:25 did we finally have ALL of our breakfast.... & then the room attendant is rushing us because we were finishing breakfast after 11am.... I would like some type of response.... That will show me how much you really care about your guest. Hope to hear from you quickly.
눇The room & bed.....
August 7, 2016
눉Food was just ok could have been better
눇Very nice hotel very comfy nice pool well kept grea staff
August 8, 2016
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