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525 Ocean Street, Santa Cruz, CA 95060, United States of America
August 15, 2016
눉They charged $100 deposit when we got there, which I didn't see anywhere in the policy when I booked it. The receptionist said it was on the website somewhere. In the bathroom was a list of prices for towels if they had to be replaced, I thought that was tacky. They remodeled the bathroom, but the towel and toilet paper rack both fell off during our one night stay. The whole time I was very nervous about making sure the poorly constructed room was in good shape, because I was worried about getting the deposit back. When we checked out, they had somebody go to our room, count the towels and inspect the room before we were allowed to get the deposit back, again, very tacky. I understand that they might have been ripped off by customers before, but it was not a friendly experience. I felt they looked at us like customers that could be harmful to their business versus customers they were happy to welcome.
August 14, 2016
눉Some of the people staying there were very sketchy and made being out a little nerve racking.
눇The size of the room, the cleanliness, and small updates were a nice surprise. Liked that being inside the building was only accessed by a key card.
August 14, 2016
눉Upon arrival, we were asked for a security deposit! What was this about? We were not informed previously that this hotel was low-end enough to require a security deposit and we would not have stayed here had we known this. Very deceitful on behalf of hotel management. Also, the clientele staying during our stay were a little "rough" around the edges....this place was not how it was advertised. Not staying here again.
눇price and location were good
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