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7299 Universal Boulevard, Orlando, FL 32819, United States of America
August 14, 2016
August 13, 2016
눉A number of the front desk staff were not as helpful and welcoming as should be expected. I had to wait 20 minutes and ask 3 different people to come and replace the printer's cartridge so I could print our boardind passes, just to be told they had run out of the type. Thankfully one of the managers appeared and suggested I use the staff computer.
눇The front desk manager Jherusa Puerta was very good and helpful. She went out of her way to assist us. The swimming pool was a great addition to our stay.
August 14, 2016
눉The beds could have been a bit more comfortable. The clothes dryer didn't work well.
눇The staff was friendly and accommodating. My kids enjoyed the pool, and I loved the hot tub.While the room sizes are a bit cozy it was sufficient for my family of four. The housekeeper was always available during the morning and midday. The housekeeper's attitude was excellent as well.The listing of TV channels was better than at other hotels. But most of all the location was great!!
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