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8444 Austrian Court, Orlando, FL 32819, United States of America
August 14, 2016
눉Dead AND live Roaches everywhere. Carpet looked like it hasn't been cleaned in years. Stained/chipped furniture. Bedsheets where never changed in a 2 day visit. Staff was not from america, didn't know english. No wifi at all even though it was advertised as free. Only had one shuttle bus from the "resort" to universal studios. Bait and switch. They advertised "shuttles to and from the parks" and the one shuttle was at 10:45am (who goes 2 hours after the park opens?) The "free continental breakfast" was a joke. Literally only toast and old pastries. No cereal, eggs, or anything else. And by the time we went (at 8:30am - breakfast is from 6:30am to 9:30am) there were 3 dry pasteries and 7 people in line, in a tiny, overcrowded room. The fridge that I requested (yes, your room doesn't get a free fridge. It's $5.00 a night) was so tiny, I couldn't fit a 2 liter in it. One of the faucet knobs was broken off. The towels looked questionable that they were even washed. I could go on and on...just horrible.
눇Absolutely nothing was good here.
August 14, 2016
눉-Shower isn't good. -Staff at guest service told me she can call the taxi for us and I have to pay 12$ for deposit but we don't meet taxi driver. We ride with another one in front of the hotel that don't have to call. He's always there. Yeah I waste my money. - It's has some disgusting smell at the exit stairs.
눇Location Shuttle Value of money
August 14, 2016
눉The front desk staff was indifferent! 1. Had to make 4 calls to get towels, wash cloths and a bath mat (had to go to the laundry myself to get towels) 2. Ice machine was not working in the building. Had to go across next building to the 2nd floor, then go out the building to go into the emergency stairs then go across the building to get ice (elevator not working). 3. Internet not working in the lobby area. Reported to the front desk (latin female) with an "I don't care attitude". Didn't even acknowledge what was told to her. Remained silent, like it was not her problem. No explanation of any kind. 4. Guest laundry had 4 washing machines (2 didn't work) & 4 dryers (only 1 dryer worked)!!! For 8 nights I stayed there and not even an effort to have them repaired. It is not the fault of the staff! It is the management!!! Need to hire a good general manager if you want to stay in business!! Customer service was very poor. My hard earn yearly vacation was almost ruined. This is not free, I am paying for the room and service and friendly staff (would you agree?). I should of ask for a discount, but I didn't because I can see that your staff probably is underpaid and they need the money more than I do. I hope that you take this constructive comment and take care of business.
눇The room was clean and neat. The location of the hotel was excellent.
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