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55 Cyril Magnin Street, Union Square, San Francisco, CA 94102, USA
15 August 2016
눉The staff were not terribly helpful or friendly and booking in was not very well organised allowing customers to push in front of others and disregard the fact there was a queue. The Concierge desk was unmanned when we needed them on our first night and nobody at main reception bothered to ask if we needed help. Our room was adequate for what we needed but not terribly clean, for example it was very dusty. The hotel is expensive for what it is and beware of all the additions taxes they charge. There seems to be a huge homelessness problem all over San Francisco and the authorities seem to do nothing to help these poor people, so be prepared to be asked for money constantly. Plus be aware of booking through booking.com as the price at time of booking is not the price you pay at time of check out, our room rate was double the price of what I was expecting.
눇The hotel is ideally placed for sightseeing and most things are within walking distance if you are fit enough to go up the hills.
14 August 2016
눉Free breakfast included with the upgrade should be free
눇Nice, big room
15 August 2016
눉The big screw up with bookings. Com about the room and breakfast buffet
눇They were very helpful in what seemed to be misinterpreted Thinking we had our breakfast included through Booking.com And finding out there were a few things not right when we had booked the hotel room They made everything right up graded us and included the breakfast buffet At no extra charge They treated us very very good We defiantly use them again
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