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401 7th Avenue, New York City, NY 10001, United States of America
May 18, 2016
눉Check in took 45 minutes!! Off & on during the week, lines appeared even longer. Some construction noise was annoying a couple of mornings during our stay.
눇Location and help with theatre/bus tickets. We were upgraded from a full sized bed to a king at no extra cost. Staff basically nice/helpful.
May 18, 2016
눉To register in took over an hour, I asked for early check in and was not told there would be a 40.00 charge. The bathroom I was sent to was so falling apart I did not want my daughter to use it or even see it for that would have been a lovely 1st impression.I was so disgusted and disappointed of the condition. When seeing our room I was amazed that the city has not condemned the building. Paint pealing, missing fixtures, walls marked with(?), a window that was so dirty, I think there was a wall of brick behind it that would have been a better view. The bed was sagging, the one chair was stained with filth, the mirror had not been washed, there was chips in the tub, molding etc. I could go on but have better things to tell you. I then went down stairs to check out as I had very little faith in our stay there. The line's were even longer. I spoke with the manager she told me my $ was non refundable. I told her the room was unacceptable. She explained to me that the building. was 100 years old and they were in the stages of remodeling. One of the reasons I picked the building was for the old school class and location. We were given a new room. We pretended to each other that it was OK.... I planed on seeing what I could do later after we saw a bit of the city. At this point I had already wasted to much time in just checking in. This room was clean but still missing knob pieces on the faucet, the air conditioner was not working, I had to plug in the lights, the mirror was not clean and no fan in the bathroom gave the room a moldy smell. When we got back after taking in a bit of the city, the line was down so I waited to straighten out the situation. The man at the desk was so rude. He said he didn't know what I was talking about and walked out and did not come back. I stood there for a bit thinking he may have gone to get a manager. After waiting some time for his return, my daughter came from the room wondering where I was.
눇Location and that's it.
May 18, 2016
눉Lots of room deficiencies (no reading light on one side of bed; minimal room furniture; clock radio didn't work). Very long check-in process. We stayed a few years ago and definite degradation since then.
눇Support staff resolved (reported) issues in timely fashion. Good location. Large lobby.
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