Reviews of Phoenix Park Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
520 North Capitol Street NW, Washington, D.C., DC 20001, United States of America
#22 of 152 hotels in Washington, D.C.
Guests' ChoiceReview Score
Based on 1275 hotel reviews
8.7Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
9.5
-
Facilities
8.7
-
Staff
9.2
-
Value for money
8.4
-
Free WiFi
8.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 17, 2024
Catharina
Netherlands1 review9.0“My stay at Phoenix Park Hotel contributed a lot to the success of my visit to Washington DC.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I have no negative comments.
I loved the atmosphere, the design, the convenience of the location near the museums and to Union Station. The view was magnificent.
Stayed in April 2024
-
Reviewed: April 17, 2024
Liam
United States of America1 review9.0“Great”- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Car noise
Location staff and restaurant
Stayed in April 2024
-
Reviewed: April 16, 2024
Abel
Spain33 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very clean room and comfy bed
Stayed in March 2024
-
Reviewed: April 16, 2024
Elena
United Kingdom19 Reviews10“Great stay”- • Leisure trip
- • Couple
- • Standard Queen Room with One Queen Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Friendly staff, extremely clean rooms, super central location
Stayed in April 2024
-
Reviewed: April 16, 2024
Stephen
United Kingdom10 Reviews8.0“A bit noisy, despite being in a near silent part of town!”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I was on the 4th floor and found it difficult to get to sleep for the noise from patrons outside the bar. This went on until 2 or 3. I was then woken by a family in the neighbouring room at 6am - theirs had a locked interconnecting door with mine. It's not the cheapest hotel so you would expect soundproofing to be a little better, this is budget hotel standard.
Great location. Decent standard business hotel with larger rooms than some. Really friendly staff.
Stayed in April 2024
-
Reviewed: April 15, 2024
Sara
United States of America1 review10“Great location, very friendly staff, would stay again.”- • Business trip
- • Couple
- • Superior King Room
- • Stayed 1 night
Missed having a coffee maker in the room, but it was nice to be able to go to the 2nd floor to utilize the 24 hour coffee and hot chocolate.
The staff was exceedingly nice. The room was comfortable and the Dubliner attached to it was a great addition. Enjoyed the whole thing and would stay again.
Stayed in April 2024
-
Reviewed: April 15, 2024
Amy
United States of America2 Reviews10“A perfect overnight stay”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful and convenient
Stayed in April 2024
-
Reviewed: April 15, 2024
Susan
United States of America104 Reviews1 helpful vote9.0“Great weekend in DC”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Need reading lamp in room. In our room the toilet paper holder was set so low on wall you could barely reach
Staff was super friendly, courteous and helpful. Checkin/out was super easy. Great location—walk to capitol, across from Union station. Easy to train and metro transit. Good size room, comfortable bed
Stayed in April 2024
-
Reviewed: April 15, 2024
Kenneth
United States of America1 review8.0“Hotel staff was friendly, hotel was clean, good location, and dining area was nice.”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room view had a very small window that looked at a wall on the roof.
Staff was friendly from check-in to housekeeping staff.
Stayed in April 2024
-
Reviewed: April 15, 2024
Sharon
Canada18 Reviews8.0“Well located. It was fine.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The hotel rooms were a bit tired - our room had a single window barely 2 feet wide, that looked into a courtyard and we got the feeling this is not a room they’re meant to rent out. The comforter was lacking filling, half the days no floor mat towel was left in the bathroom, and the rooms were tight.
Well located in capital hill, with great staff. There’s a tea/coffee/water station and seating on the second floor, and the restaurant was surprisingly good for a pub.
Stayed in April 2024
-
Reviewed: April 12, 2024
Pamela
United States of America22 Reviews10Exceptional- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
We were very pleased, so nothing was wrong.
Everything was good.
Stayed in April 2024
-
Reviewed: April 12, 2024
Holly
United States of America9 Reviews9.0“Staff was awesome & the room was large & comfortable.”- • Leisure trip
- • Travelers with friends
- • King Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
Limited options for dining out close by.
Excellent location if you want to be near the train Station.
Stayed in April 2024
-
Reviewed: April 10, 2024
Maxime
France29 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • King Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Great location Good value for money in Washington DC
Stayed in March 2024
-
Reviewed: April 10, 2024
Kata
Hungary3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff are really nice and friendly. They organised everything what we had asked. The hotel was really clean and it has an awesome location. We loved our stay here!
Stayed in April 2024
-
Reviewed: April 8, 2024
Dennis
United States of America1 review9.0“Great place to stay near Union Station and the Capital.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Street noise is really bad. It’s hard to get back (distance) from west side of National Mall at night.
Closeness is Union Station. Comfortable bed.
Stayed in April 2024
-
Reviewed: April 8, 2024
James
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
Friendly staff. Excellent location.
Stayed in April 2024
-
Reviewed: April 6, 2024
Stanley
United Kingdom8 Reviews10“great hotel for visiting DC”- • Leisure trip
- • Couple
- • Standard Queen Room with One Queen Bed
- • Stayed 4 nights
picked this hotel as it was very close to 1 Union Station for Transport links for my trip 2 National Mall for the sight Seeing
Stayed in March 2024
-
Reviewed: April 5, 2024
Alexander
Cyprus127 Reviews16 helpful votes8.0“Generally nice hotel”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
our room was noisy with windows towards the cross and firefighters/ambulance driving there and back
tea/coffee room pub next door close to train station
Stayed in January 2024
-
Reviewed: April 4, 2024
Audrey
United States of America35 Reviews1 helpful vote9.0“Great location, lovely historic hotel!!”- • Leisure trip
- • Group
- • Superior King Room
- • Stayed 4 nights
Partly because of its great location, sometimes the traffic is loud. The hotel can not help the traffic noise obviously. Just mention as if one is a light sleeper, ear plugs may be helpful.
Location of the hotel is excellent, as it is adjacent to Union Station for train and metro travel. While the rooms are smaller, it is to be expected from a historic hotel over 100 years old. The hotel has a lovely 2nd floor space with complimentary coffee and tea and comfortable sitting area to work or relax. The beds were comfortable and the staff was helpful and friendly.
Stayed in April 2024
-
Reviewed: April 4, 2024
Sarah
Belgium28 Reviews1 helpful vote8.0“Good option to explore DC!”- • Leisure trip
- • Couple
- • Standard Queen Room with One Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
Friendly staff, good location. Free coffee and tea.
Stayed in April 2024
-
Reviewed: April 4, 2024
Martina
Italy1 review8.0Very Good- • Solo traveler
- • Standard Queen Room with One Queen Bed
- • Stayed 2 nights
- • Submitted from a mobile device
They didn’t say anything about the water cost 5$ each .. till the check out
Everything, it was clean , location was amazing and the stuff kind and friendly
Stayed in March 2024
-
Reviewed: April 3, 2024
Brendan
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
Good restaurant and full breakfast. Good bar.
Stayed in March 2024
-
Reviewed: April 3, 2024
Barry
Australia7 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Queen Room with One Queen Bed
- • Stayed 5 nights
- • Submitted from a mobile device
Excellent location. Next to Union Station and walking distance to Capitol Building.
Stayed in April 2024
-
Reviewed: April 3, 2024
Helen
United Kingdom54 Reviews1 helpful vote9.0“Fantastic hotel, great staff, great location for the station and Capitol Building”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nothing bad
Friendly welcome from staff and fast check in after a long flight was very welcome. Beds very comfortable, really nice bathroom. Fantastic location for Union Station
Stayed in April 2024
-
Reviewed: April 1, 2024
Darren
United Kingdom8 Reviews1 helpful vote9.0“Excellent hotel, brilliant location, loved our visit to DC”- • Business trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
Out of the hotels control but got woken up by Police, ambulance, fire engine sirens and car horns throughout the night.
Brilliant location 4 mins from Union street station, Capital building 5 mins away, Mall 8 mins. Good sized rooms, hotel building full of features. Loved the tea / coffee 24 facility on 2nd floor. Hotel it self was very quite. After walking all day its great to have the Dubliner restaurant there to relax during the evening.
Stayed in March 2024
Guests also reviewed these properties:
-
Pousada Vila MagiosaBúzios, Brazil
-
Apartments JurinaKrk, Croatia
-
Alta Luce Mountain LodgeGressoney-la-Trinité, Italy
-
Emperor Apartment - RákócziBudapest, Hungary
-
Sri Puri PalacePuri, India
-
Aragorn VillaGalle, Sri Lanka
-
Ferienwohnung BohnKappel-Grafenhausen, Germany
-
Sunrise Cabarete HotelCabarete, Dominican Republic
