4141 Timberlake Drive, Pontoon Beach, IL 62040, United States
#5 of 5 hotels in Pontoon Beach
Guests' ChoiceBased on 210 hotel reviews
4.7Cleanliness
5.5
Comfort
5.5
Location
6.8
Facilities
5.2
Staff
6.4
Value for money
5.6
Free WiFi
6.0
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End of dialog contentReviewed: 29 October 2023
Sheri
United StatesDirty, stains, holes in sheet, uncomfortable bed
Location
Stayed in October 2023
Reviewed: 30 September 2023
Shantel
United StatesHi, it wasn't what I expected. The room was dull and not clean to my standards. You asked how comfortable was the bed , we never got in the bed. We walked in looked around and were not satisfied.
Honestly nothing!
Stayed in September 2023
Reviewed: 2 August 2023
Quinton
United StatesShower was broken
Stayed in August 2023
Reviewed: 29 July 2023
Kelly
SwitzerlandThe breakfast was only cereal bar and juice.
Stayed in July 2023
Reviewed: 24 June 2023
Robert
United StatesThe pool was closed, the breakfast was granola bars, coffee and juice, the bedroom had us worried about bed bugs due to a blood stain on one of the blankets.
The price
Stayed in May 2023
Reviewed: 24 April 2023
Curtis
United Statesmy room the fridge was not clean , toilet was running, comforter and sheets had holes, had to switch rooms my tv was not working, also my friend had booked a single queen room which was not available when we arrived would not stay again or recommend
location was good
Stayed in April 2023
Reviewed: 29 March 2023
Bobbi
United StatesThey charged my credit card a $50.00 deposit and it hasnt been returned to my card everytime I stare here it something or another.
Stayed in March 2023
Reviewed: 29 March 2023
Linda
United StatesChoice of breakfast would have been nice. They could have at least had bagels, muffins or fruit.
Breakfast was very uninviting. Chairs were still on top of tables and it was very dark and dreary. There were 2 kinds of cereal, juice and coffee, not like picture on counter. We just left.
Stayed in March 2023
Reviewed: 21 February 2023
Bobbi
United StatesHad to leave a 50 dollar deposit cash or bank card after I had already booked with my credit card. Saw roaches.
It was okay room stocked well .
Stayed in February 2023
Reviewed: 7 January 2023
Shirley
United StatesI emailed through my booking agent that I wanted to switch dates. They emailed them and they never got back. Then, once I arrived, they asked if I was not able to switch dates. Also, there were no light bulbs in the lamps and I was trying to get work done. I had already showered, so I didn’t want to go seek out light bulbs.
The location was good. The morning staff were friendly and competent.
Stayed in January 2023
Reviewed: 2 November 2022
Brenda
United StatesNot very clean
Location
Stayed in August 2022
Reviewed: 24 October 2022
Donald
United Statesthe bed
it was convenient
Stayed in October 2022
Reviewed: 15 August 2022
Felipe
United Statesnot clean, many of the amenities were broken or. it in service .
location
Stayed in August 2022
Reviewed: 24 July 2022
Julie
United Statesthe hallway smelled of pot when it was suppose to be a smoke free facility
Easy to find and check in
Stayed in July 2022
Reviewed: 17 July 2022
Carolyn
United StatesWe had a mouse in our room, bugs were on the floors, a lot of things needed to be updated but for what we really needed it for it as useful! mainly just wish the bed was more comfortable
there was only granola bars BUT orange and apple juice was a plus if you wanted drinks!!
Stayed in July 2022
Reviewed: 14 July 2022
Kawanna
United StatesThe management
Stayed in July 2022
Reviewed: 12 July 2022
Kenicia
United StatesThe smell of the place. I went to buy bedding because we refused to sleep on or in those sheets. They where visibly dirty
I had no idea there was breakfast. Had a musty smell to it but I wasn't expecting much anyways. The lady at the front desk was pretty nice.
Stayed in July 2022
Reviewed: 16 June 2022
Christina
United StatesWas advertised to have free continental breakfast and there was none. And also advertised an open and working pool which was closed and looked to be used for storage with a pool full of water. Was very disappointed!!!
Location was good, staff very friendly
Stayed in June 2022
Reviewed: 8 June 2022
Tonia
United StatesPool was closed; no breakfast; reserved mobility-accessible room- it was regular; and no smoking room on Smoking floor?!?!
Right off I 270
Stayed in June 2022
Reviewed: 23 May 2022
John
United StatesThere was damage on the walls , furniture & bed linens. The pool was not open due to waiting for a heater part. The refrigerator did not work & we woke up to water on the floor.
it was convenient to our event.
Stayed in May 2022
Reviewed: 16 May 2022
Eeleyah
United StatesThe room was filthy, the shower was clogged, there were bugs in the shower, we couldn’t get housekeeping to come while we were there. the bed sheet was like a curtain off the window. Breakfast was only a granola bar.
It was close to Saint Louis
Stayed in May 2022
Reviewed: 5 April 2022
Edmond
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 15 March 2022
Amy
United StatesWorn down, first room had no heat, broken dresser
Close to the expressway
Stayed in March 2022
Reviewed: 3 January 2022
Traci
United States-2 red spots on bathroom floor upon check in -dirt and marker on bathroom cabinets -a prior burn hole on a blanket on each bed -pillows on one bed were very flat -sign in lobby stating "no smoking Marijuana on premises"... no need for a sign just have the smoking room guests sign that they acknowledge the policy -breakfast could have been better -booking.com shows a pool but I was told it hasn't been open for 2 years -kids sticker on microwave front -TV is way off to one side of the room making hard for people on the bed further away to have a good view
Location and price were good. Bed itself was comfy. Housekeeper lady and maintenance guy were extremely helpful and down to earth.
Stayed in January 2022
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