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  5. Reviews of Holiday Inn Express & Suites Portales, an IHG Hotel

Reviews of Holiday Inn Express & Suites Portales, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1901 West 2nd Street, Portales, NM 88130, United States of America

#2 of 4 hotels in Portales

Guests' Choice

Review Score

Based on 146 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 20, 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I didn't like the noise from trains and other customers.

    Breakfast was good.

    Stayed in March 2024

  • Reviewed: December 28, 2023

    9.0
    Clean and quiet
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bad points from me, I'm surprised at how good this hotel was for being in Portales, New Mexico

    Rooms were clean and in good shape, facility was clean and quiet.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    7.0
    Loved it
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't go to the pool because got to the hotel later

    Breakfast biscuits and gravy.

    Stayed in December 2023

  • Reviewed: October 11, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    What I don't like is that the pool was closed - yet it wasn't obvious the reason.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bottled water in rooms. Sanitizers on walls were empty. No soda choices besides diet coke.

    Clean and easy to access from road

    Stayed in August 2023

  • Reviewed: July 17, 2023

    7.0
    Only option in town but a little disappointed
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They didn’t clean or service our room. One towel and one washcloth a piece. No coffee pods in our room, when I asked they said the truck hadn’t arrived yet… I guess it never came because we never got coffee. They said it was served in the lobby so I could get it from there.

    Well maintained, clean, breakfast simple but very good

    Stayed in July 2023

  • Reviewed: July 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a clean building but the room had a strong smell when we first arrived. Turning down the AC helped

    Stayed in July 2023

  • Reviewed: June 18, 2023

    9.0
    Clean hotel
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hair dryer was broken.

    I likes the room size

    Stayed in June 2023

  • Reviewed: May 1, 2023

    8.0
    The staff was very friendly and helpful.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot water wasn’t very hot!

    The location was perfect as we there to watch college baseball across the street.

    Stayed in April 2023

  • Reviewed: April 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    👍

    Stayed in April 2023

  • Reviewed: April 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    too many big, useless pillows in bedroom. Need couple regullar ones

    It was fihne . nothing special

    Stayed in April 2023

  • Reviewed: March 16, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    House keeping did not clean room.

    Location and town

    Stayed in March 2023

  • Reviewed: March 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent

    Stayed in March 2023

  • Reviewed: October 17, 2022

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Male Manager is rude Breakfast isn’t the best

    Very clean

    Stayed in October 2022

  • Reviewed: September 26, 2022

    7.0
    It was mostly pleasant, a little inconvenient.
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Booked for 3 people, there were only 2 bath towels, 2 wash cloths and 2 hand towels in the room. Breakfast line was not kept up. Had to search for eating utensils, napkins, wait for food, coffee, creamer, but I do believe that someone did not show up to do breakfast. Had to go to the main floor for ice from the third floor.

    Clean, convenient, mostly friendly people.

    Stayed in September 2022

  • Reviewed: June 13, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no hot food at breakfast when I went down there at 745.

    It was a very nice facility especially for a small town.

    Stayed in June 2022

  • Reviewed: May 31, 2022

    8.0
    Decent stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no conditioner to shower The key stopped working to enter pool Microwave was too high for me

    Comfortable room Very friendly staff Enjoyed indoor pool

    Stayed in May 2022

  • Reviewed: May 2, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Friendly

    Stayed in April 2022

  • Reviewed: March 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The maintenance man was very prompt and helpful fixing our bathroom lighting.

    Stayed in February 2022

  • Reviewed: November 9, 2021

    9.0
    1st November Stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that there was an odd stain in the bath tube. I tried taking it off with a napkin and it didn't budge at all. I also had a hard time with the AC. It was great at first but in the middle of the night it was reallly hot despite the fan blowing. I don't sleep well with a hot room. Other than those few things everything were great.

    I liked the cleanliness, the room location, and the staff was alright with no complaints. The breakfast was also a big seller as the super 8 next door doesn't have a breakfast.

    Stayed in November 2021

  • Reviewed: August 9, 2021

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price is high due to lack of competition

    Nice rooms

    Stayed in July 2021

  • Reviewed: March 11, 2024

    1.0
    All EXCEPT not being able to Shower was good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    NO HOT WATER!!!!!! Couldn't take a shower!!!!!!!!

    So we couldn't take Showers in the morning!!!! The water was ice cold so we waited a few and still was ICE COLD!!!!! I went to check out and the employee said that he could maybe turn the water heater up???? Its not the employees fault but I do feel like we should of at least been given a discount towards are room.

    Stayed in March 2024

  • Reviewed: February 14, 2024

    10
    My stay was great
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    The location was great

    Stayed in January 2024

  • Reviewed: January 21, 2024

    10
    Very comfortable accommodations.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very nice and clean. The staff was good and the breakfast was always delicious and fresh.

    Stayed in January 2024

Showing 1 - 25

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