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1500 Highway 69, Prescott, AZ 86301, United States of America
April 7, 2016
April 2, 2016
눉Roomservice breakfast on 3/20 was not very good... Everything was cold. Eggs,bacon,toast,hash browns- all cold! Great oj & coffee!
눇Roomservice on 3/18 was great for brkfst!! Steelcase oats were perfect,but a little cold. Microwave in suite would have been a godsend to warmup food. Fresh squeezed oj was delish.
April 1, 2016
눉We had a horrible experience in the casino with the staff in the casino. And when my sister tried to report it to the night manager he was extremely verbally unprofessional with her and basically said he wasn't going to do anything about it because it was our fault. And my sister also had a very uncomfortable encounter with one of the other managers on-duty earlier in that evening. It was bad enough both of those experiences that she was crying and asking me to leave. So we actually left and stayed in a maybe two star Motel instead. For both nights. And we double paid for the first night. It's sad because the property is gorgeous but all in all I wouldn't recommend this place because when it came to handling an issue or problem the staff was extremely unprofessional and the casino staff was even worse. I work as a senior manager in multi housing industry myself. And I absolutely would have never ever treated any customer that way whether they were wrong or not I would not have spoken to them in that manner.
눇Jamie the day desk clerk, the bartender I think was her name was chelsea, and the general manager Steve were amazing. So accomodating and professional. The property itself was beautiful the room was very luxurious. It had the feeling definitely of a luxury hotel. The view is beautiful. The bar was amazing with a gorgeous view and a great atmosphere.
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