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23702 Rockfield Boulevard, Lake Forest, CA 92630, United States of America
September 8, 2015
눉I had constant problems with the key-card system. I had to keep replacing the cards multiple times. The tub drained extremely poorly. The breakfast staff was short handed and was constantly running to replace items such as hot water and coffee that we empty everyday.
눇Great staff. Very pleasant.
August 30, 2015
눉When we arrived we were among 8 other people waiting to check in. We were finally told the computers were down & we were told 45min wait. No empathy from staff & even less when the manager arrived. Everyone but the concierge woman was very rude. Had to change rooms 3 times when we finally were able to check in. I will be calling corporate to give them details & tell them to remind the staff @ this location that they are in the hospitality business.
눇We were there for a concert @ Irvine Meadows @ the location was good
September 1, 2015
눉The distance from where I was involved in activities was twice as far as stated. Also, really could have used an hour longer to check out. Needed a longer recuperation time from day's activities before. I prefer to keep curtains open. I would have liked a trans-opaque curtain between the balcony door and blackout curtain. The balcony light would have cut off most of view from outside with this. The little circular egg-omelette things were rubbery after sitting a while. Could use larger coffee cups and another choice of caffeinated coffee flavor. Shouldn't have left the coffeemaker machine in the bathroom if not supposed to use it. I NEED coffee in AM, and prefer to have my first BEFORE encountering people. That was just mean. Need lighter luggage caddies. There were two, both of which felt like large trucks, too heavy to use, so I had to lug several bags in three trips. Elevator access difficult from covered garage, downhill, then stop, then long way to room. Need at least one more, as there were several people trying to do this, too.
눇The breakfast was mostly great. The varieties were excellent. Bed was great. Fell asleep almost immediately, then woke up and turned off lights and TV.
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