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Reviews of Comfort Inn & Suites Airport Dulles-Gateway 2 stars

45515 Dulles Plaza, Sterling, VA 20166, United States

#16 of 19 hotels in Sterling

Guests' Choice

Review score

Based on 220 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.4

  • Location

    8.0

  • Facilities

    6.9

  • Staff

    7.7

  • Value for money

    7.2

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Showing 1 – 25

  • Reviewed: 22 March 2024

    8.0
    all good and ok
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights

    nothing in particular

    All good

    Stayed in February 2024

  • Reviewed: 16 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no fridge in the room

    Clean room with comfortable bed, coffee-maker, several power outlets (also USB), lamps, desk with office chair, full bathroom with soft towels and toilettries, individually adjustable air conditioning (heating) and big window. Very good breakfast

    Stayed in November 2023

  • Reviewed: 16 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Good location close to the airport, which was the key factor for us. Based on the ratings (i.e. around 7/10), the room met our expectations, even though some of the furniture was getting fairly well worn. Note, however, the bed was very comfortable and the room was clean, so this hotel "ticked all of the important boxes" for us for a one-night stay by the airport.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    6.0
    Good enough but I wouldn't stay there again.
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The decor is VERY tired, dirty carpet. The breakfast area is very small for such a large hotel.

    It is close to Dulles. The receptionist was pleasant. The sheets were clean.

    Stayed in September 2023

  • Reviewed: 19 August 2023

    6.0
    Dont cut corners or make promises you won't keep.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Weird disconnects with some amenities: a tv in the bedroom with no 'on' button and no remote; a wardrobe with no hangers; bed sheets with burn holes (!); bed sheets that had clearly been mended instead of replaced; 'hot breakfast' turned out to be pastries and marginal coffee (I wound up eating breakfast elsewhere because of my disappointment). I won't stay here again, especially since there are hotels that deliver on their promises and don't cut corners to save money.

    Friendly, professional attitude.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    6.0
    Easy pass
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Facilities could be clean better its accommodate in order to provide living area

    Pretty close to airport so easy to arrive hotel at late night.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    Satisfactory for travel
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much variety at breakfast, and the shuttle to pick me up from the airport took 45 minutes to arrive even though the hotel was less than 10 minutes from the airport.

    It was convenient to the airport, staff was helpful, especially when I had issues with the wifi, they had a good fitness center, and the rooms were very quiet.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Economic, comfortable and clean room very close to Dulles Airport
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    This property is an excellent value and includes an airport shuttle to Dulles Airport (IAD) between the hours of 7:00am-10:00pm (I believe). It was very comfortable and clean with excellent staff and a hearty breakfast that included scrambled eggs, sausage, cereals and a waffle maker.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in July 2023

  • Reviewed: 3 July 2023

    8.0
    Convenience and price were a big plus.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpet could have done with replacement, a bit tatty…

    Close to the airport facilities.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    Great value - free breakfast a plus - close to airport.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The ice machine on the second floor (where I stayed) did not work - I had to go down to the first floor. It would have been nice to have a fridge in the room. The temperature control for heat and coolness was not perfect.

    The breakfast was exceptional - great variety of choices and a good way to start the day. The shuttle service to the airport was greatly appreciated. The staff was friendly and willing to help.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    6.0
    Pleasant
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Need to change carpet and air conditioning

    The location is great , breakfast was decent

    Stayed in June 2023

  • Reviewed: 25 May 2023

    7.0
    The one night stay was reasonably good. the lack of being able to get answers to simple questions a
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Staff seemed to have no knowledge of amenities at the hotel. Could not get straight answers to simple questions.

    Room was comfortable and clean. Had Internet freely available

    Stayed in May 2023

  • Reviewed: 27 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too far from any decent food

    Room and bes were comfortable

    Stayed in April 2023

  • Reviewed: 15 April 2023

    7.0
    satisfied
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the lobby smells like someone chain smokes cigarettes and weed in it. the elevator also smells really bad.

    the room had a really nice set up and was super comfy

    Stayed in April 2023

  • Reviewed: 2 April 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unreliable shuttle service. Old smelly carpets

    Comfy bed and clean spacious room

    Stayed in April 2023

  • Reviewed: 28 March 2023

    6.0
    okay
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    smoking smile, ground floor, couldn’t accommodate for a third person with even a cot even though I offered to pay for upgrade

    location, bathroom , clean, the staff

    Stayed in March 2023

  • Reviewed: 23 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was convenient due to a cancelled flight home for Christmas

    Stayed in December 2022

  • Reviewed: 15 December 2022

    8.0
    Good for 1 night stay.
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Price, Location, Breakfast

    Stayed in December 2022

  • Reviewed: 23 November 2022

    7.0
    it was ok
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the receptionist was unsmiling

    it was convenient

    Stayed in November 2022

  • Reviewed: 2 September 2022

    8.0
    Very good
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and close to the airport

    Stayed in September 2022

  • Reviewed: 14 July 2022

    8.0
    Very nice accomodations.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Trash in the hallway and on elevator.

    Window seat!

    Stayed in July 2022

  • Reviewed: 10 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The quality of breakfast could be improved.

    Comfortable enough for a layover.

    Stayed in June 2022

  • Reviewed: 8 June 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night

    There wasn't a do not disturb sign for me to put on the door, so the cleaning people tried to enter my room 3 separate times.

    Staff were friendly and the shuttle to the airport was good.

    Stayed in May 2022

Showing 1 – 25

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