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2600 East Market Street, York, PA 17402, United States of America
August 14, 2016
July 30, 2016
눉We reserved the room through booking.com and then the hotel called us for payment while we were driving there and for confirmation. When we got there they said they did not have a room for us that they did not have a confirmation and we should have called them directly to book a room and not go through booking.com. The gentleman acted as though we were not telling the truth. They finally gave us a room that was a smoking room which is all they had and my husband has allergies. The room was not clean and we could not get the wifi to work. We have stayed in many Quality Inn's and this was the first time I have had a complaint. I will really have to think hard before I stay in another Quality Inn.
August 2, 2016
눉I was offered a late check out option online. I requested to check out 12-3. At 11am the day of check out someone from the front desk called and said "its 11 you need to check out." I informed I requested a late check out online And his reply was online does not matter. You need to check out now. I was also given the option yo pay cash at check in. I received a phone call that morning and told I need to pay now or they will not hold my room.
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