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15350 John F Kennedy Boulevard, Houston, TX 77032, United States of America
August 15, 2016
눉This was the worst stay ever! First I wasn't greeted on my arrival rather given a stare like "oh you're here." nor was i told where the parking was at. I had to figure that out by myself. I wasn't told what time breakfast was. The first morning after my arrival I woke up with a bed bug on me. Later that day we found another among our sheets. Late that same night found one on the sheets around the bed. I called the front desk and was only given clean linens. I informed the cleaning supervisor the following morning and she came by with a paper to get the bed bug we squished the prior night. I was then moved into another room with no working a/c only to be moved a third time to a pleasant room. I was booked for the total amount of 4 nights but not once did we use the pool because from what I was told the pool had been broken for more than 2 weeks. I was told by another customer not the staff. They kept lying and telling us it would be fixed on this day or waiting for inspection or waiting for a filter/part. Never have I had such a horrible experience. Still on my last day because I paid cash they had the audacity to keep me waiting while they inspected my room to give me back my deposit after I was the one that was inconvinced! Never again will I be staying at this establishment.
August 10, 2016
눉Since Ramada is part of the Wyndham family I expected more..the breakfast was cold and never full stocked no matter what time you came; it started at 6am til 10 am I arrived between 6:15am and 9am it was always empty could never locate someone working. Was there 7 days in 90 degrees plus heat and the pool was never open the entire time..the air condition unit went out I was moved to a different room but that unit barely blew any cool air.
August 15, 2016
눉Room smelled like smoke, the bar/restaurant was closed the night I was there, air conditioner was making noises all night, the hallways in the hotel were extremely hot, the pool had to shade, small pool, the elevator was very old
눇Closeness to the airport, continental breakfast
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