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921 South Harbor Boulevard, Anaheim, CA 92805, USA
23 August 2015
눉We knew check in was at 4pm. Came in at 2pm was told room was not available for an 45 min. Came in after 45min had to wait for an hour. checked in at 3.45pm no acknowledge from front staff. Did not mention about amenities or morning breakfast time. We had ask questions to get an answer. Asked about Gym facility, had one but dont know when will be opened. approximately after one hour of check in, while we were in the room. The door opens another family was allocated our room. It was a very embarrassing moment. the apology we got from front desk was 'sorry about that'. Therefore instead of staying 6 nights we stayed for one night only and checked out. Wish could get my refund.
21 August 2015
눉The towels were old and trying to get more seemed as if hassle to them or they didn't have enough for the amount of people.
눇Staff was friendly. When asked if we could check out later he said we could check out at 1:00 pm free of charge.
19 August 2015
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