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2535 State Road 16, St. Augustine, FL 32092, United States of America
April 6, 2015
눉We were checked into a dirty room that had not been cleaned. Than put in a much better room and were happy until we went out and came back and not able to get into our room. The clerk stated we were. Checked in for only one night but we paid for two nights. She said we would have to pay for another night. I stated my card was already charged. She stated one night was refunded. I stated I wanted the same rate as online and she argued with me and called her boss. Long story short, my card did not get refunded as of yet. I checked when I got home. And I was charged for three nights instead of two. Its too bad because other than their mistakes and charging me incorrecly, it wasnt a bad place to stay.
눇The older gentelman that really bad an effort to right their wrong.
April 4, 2015
눉The bed was too soft. My back was killing me the entire stay. The tv had like 15 channels and at least 4 didnt work or made buzzing sounds making them unwatchable.
눇The location was good. Close to the interstate to make a quick getaway yet still far/close enough to the beach and downtown to make you comfortable. Mini fridge and microwave in the room were quite handy.
April 5, 2015
눉First of all on check in I was told we can't have the two rooms side by side on lower floor that I requested for my physical needs. Then I hobble up the stairs to discover someone is sleeping in one of the rooms they gave me. (I asked for downstairs, adjacent rooms due to a physical problem walking up and down stairs) Back to the office, they give me different rooms, they have ancient tv's that hummed while turned on, a hole in the sink basin in one room, and the bed frame broke while I was napping. Again a change of rooms, but nothing adjacent is avail available so I had to worry about my grandson going between rooms and passing strangers rooms. Breakfast was under-supplied and cramped area but taking food back to the rooms was not allowed per a large sign. There was no Wi-Fi from the hotel available, we were told to try the Ramada Wi-Fi? Did I mention that when they changed our rooms because of the sleeping man they for some reason they charged me for a third room? They didn't fix that till I checked out. I chose the hotel by price, I'm not ashamed to say I live on a budget, an extra $150 pending on my credit card was an inconvenience I wasn't happy to deal with.
눇That distance from town was a plus. The pool area was nice. The rooms were clean, it's obvious the housekeeping staff takes pride in their work.
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