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2211 U Avenue, Williamsburg, IA 52361, USA
15 August 2016
눉Air conditioning worked poorly. Smelled musty. Room was never serviced over night. Staff working were ok but seemed to be understaffed. Needs updating. We understood that a hotel with a water park would be used by lots of families and used hard but hotel needs attention.
눇Beds were comfortable. Ok clean. Lone wait staff in the restaurant on 8/12 in the AM was fabulous. She should be commended for her cheerful attitude and ability to serve the masses. Absolute commitment to customer service. She should be commended.
2 August 2016
눉Location, cleanliness, ambiance, lack of functional ice machine, Attitude of desk clerk, dining facility, and price. We will not stay there again. It was a huge disappointment.
눇Bed was fine.
13 August 2016
눉My entire stay was a nightmare!
눇My stay at this place was a total nightmare & I would never recommend anyone to stay there!My stay was so bad that I got my money back & have contacted the cooperate office. From check in to checkout there was never a good thing. I didn't get the room I booked , wasn't noticed, staff was rude & not helpful, too many problems to even mention... Electrical problem in room...no AC..bathroom problem after problem... And watetpark had to close early bc someone pooped in the pool. No one should never stay here. This hotel isn't worth a stay there!
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