309 Ownby Street, Gatlinburg, TN 37738, United States of America
#420 of 528 hotels in Gatlinburg
Guests' ChoiceBased on 1358 hotel reviews
6.4Cleanliness
6.9
Comfort
6.9
Location
7.6
Facilities
6.5
Staff
7.8
Value for money
7.1
Free WiFi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 19, 2024
Nakita
United States of AmericaBed was a bit hard for me. Felt like a stiff new bed. Shower head wasn't great but it worked.
I have stayed here in the past and it was rough, but I was pleasantly surprised to have an updated room. It was clean! No dirt, hair or bugs!!
Stayed in March 2024
Reviewed: March 4, 2024
Megan
United States of AmericaThe heat/air would not power on had to wait for maintenance. The remote in bedroom did not work. The faucet in shower was barely hanging on. But the room was clean, beds are hard. The doggies enjoyed the stay! Needs a fenced in area for the pets. Great location!
The staff is wonderful!!
Stayed in March 2024
Reviewed: March 4, 2024
Michael
United States of AmericaThe staff member was kinda rude upon checkin
The cost was good.
Stayed in March 2024
Reviewed: February 6, 2024
Ken
United States of AmericaOutside dumpy!
Clean
Stayed in February 2024
Reviewed: February 5, 2024
April
United States of AmericaThere was no coffee maker in the room. The parking lot could be much better, but that didn't mess up our weekend
It was close to the things we wanted to do the staff was friendly
Stayed in February 2024
Reviewed: January 21, 2024
Molly
United States of AmericaFront staff was nice
Good price but had to clean the room b4 we could stay in it.... and of course clean the bathroom and even bought new cover and sheets......
Stayed in December 2023
Reviewed: January 16, 2024
Ashley
United States of AmericaThere were roaches 2 different nights that came out in the bathroom. The lack of toiletries was sub par.
The bed was super comfortable. The heat kept the room at a pleasant temperature.
Stayed in December 2023
Reviewed: January 8, 2024
Elizabeth
United States of AmericaBathroom was nasty
Pet friendly
Stayed in December 2023
Reviewed: January 2, 2024
Heather
United States of AmericaThe parking. There we not enough spaces and they did not enforce the towing rule.
It was clean.
Stayed in January 2024
Reviewed: December 30, 2023
Deborah
United States of Americaall up hill
the bears
Stayed in December 2023
Reviewed: December 29, 2023
Traci
United States of AmericaThe exterior and outside corridors were not well kept and had broken items laying around. Also, smoking was allowed on the shared balconies which was very off-putting to those that don’t want the smell in their area.
They room seemed renovated and nice.
Stayed in December 2023
Reviewed: December 26, 2023
Richard
United States of AmericaThe bed was a little worn out. Very stiff.
It was clean. Had plenty of towels in room, did not have to ask for more.
Stayed in December 2023
Reviewed: December 16, 2023
Lisa
United States of AmericaRoom wasn’t cleaned the entire week we were there, on/off handle for shower was broken. Hard to regulate water temp, sink dripped.
Easy check in, distance to the strip, pet friendly, saws bears every night out front of room, comfy beds
Stayed in December 2023
Reviewed: November 18, 2023
Robert
United States of AmericaKnobs on jacuzzi missing. Shower and commode too short. No drinking glasses.
Comfortable bed
Stayed in October 2023
Reviewed: November 12, 2023
Brittney
United States of AmericaFloor could have been cleaner. Some cosmetic things need done around the hotel itself. Smell of people smoking every night outside.
Was able to bring our pup along. Room was updated. Location was great.
Stayed in November 2023
Reviewed: November 5, 2023
Kailee
United States of AmericaDirty spa
Price
Stayed in October 2023
Reviewed: October 23, 2023
Corona
United States of AmericaThe rooms were pretty dirty especially the floors, was disappointed since I'm a housekeeper for a motel and know that's unacceptable
We liked the location and the rate of motel, the staff there was amazing wonderful and friendly
Stayed in October 2023
Reviewed: October 11, 2023
Rebekah
United States of AmericaParking and the appearance of the place like hallways, etc. could’ve been fancied up
Bed was comfortable and the whirlpool was nice
Stayed in October 2023
Reviewed: October 5, 2023
Jeanette
United States of AmericaCleanest
The location
Stayed in October 2023
Reviewed: September 25, 2023
Patricia
United States of AmericaThe hot water did not work in the bathroom sink. There were huge cracks under the doors. There was only one curtain on the window that did not cover the window, and the bathroom was too small to change clothes in.
The location was good and the staff were accommodating.
Stayed in September 2023
Reviewed: September 25, 2023
David
United States of AmericaParking
Staff
Stayed in September 2023
Reviewed: September 13, 2023
Jennifer
United States of AmericaThey need to get a exterminator in there.
They do keep the place clean. The staff was very friendly.
Stayed in September 2023
Reviewed: August 28, 2023
Dustin
United States of AmericaCracks in floors bottom of walls an it being non smoking
Location an price
Stayed in August 2023
Reviewed: August 19, 2023
Wendy
United States of AmericaThe bed was terrible. The mattress sank in the middle. After our room would be cleaned it would reek of someone smoking weed. We don't smoke anything at all. We would have to go to the office to get ice. The housekeeping staff wouldn't leave clean towels or toilet paper.
The location was great. Walking distance to stores and restaurants. We even seen two bears at the motel.. The trolley stops just past the motel if you don't feel like walking. This has been our go to motel for the past five years
Stayed in August 2023
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