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  5. Reviews of Regal Palms Resort & Spa

Reviews of Regal Palms Resort & Spa 3 stars

2700 Sand Mine Road, Davenport, FL 33897, United States

Review score

Based on 48 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    7.6

  • Facilities

    7.0

  • Staff

    7.6

  • Value for money

    7.0

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Showing 1 – 25

  • Reviewed: 11 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 9 nights
    • Submitted via mobile

    I only used the amenities once at the resort and was made to pay $201 that I did not know about until check-in. The pool wasn't even open. I can understand day by day but to make me pay for something I did not use is ridiculous. And for this reason you have lost my business for the future. I have been disputing this issue since I booked this resort. On the confirmation it says the resort fee is for the pool, park and wifi. When I tell them at the desk I am not going to use those things they tell me I still have to pay because it's for security as well. Totally wrong and misleading. If that was the case it should have been included in the taxes upon booking.

    Stayed in December 2023

  • Reviewed: 8 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 4 nights
    • Submitted via mobile

    The heat and the bugs and also the first night the elevator was not available housekeeping doesn't cleanup until you are checked out don't get me wrong the villa was beautiful

    The pool and the spacious villas but tge bugs and the heat was too much the pool was excellent staff was very friendly and courteous

    Stayed in August 2023

  • Reviewed: 28 July 2023

    8.0
    Our overall stay was great, we would consider booking with Regal Palms Resort on our next fam Vaca.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 7 nights
    • Submitted via mobile

    The big drying towels had a lot of lint, so every time you came out the shower and dried off, the lint would stick to your skin Back patio was too open near the lake for the kids. Unable to access internet on the first day, but we reached out to the host, and we received and immediate response. The breaker kept tripping in the unit whenever we used the coffee maker or toaster.

    We loved the King size and bunk beds for the kids, they were very clean and comfy. Nice big screen TVs in all rooms. Kitchen was nice, included everything needed to prepare meals for the family. Washer & Dryer worked well. The pool was fun, my kids loved the slide and lazy river, Lots of towels included in our unit.

    Stayed in July 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 6 nights
    • Submitted via mobile

    I didn't like the ants & roaches

    Stayed in April 2023

  • Reviewed: 6 April 2023

    6.0
    The resort was nice. Some more attention to details (like a working coffee pot) would have been nice
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 5 nights
    • Submitted via mobile

    The townhouse was warm but we couldn’t put the AC any lower. We saw a cockroach inside on our last day. The kitchen supplies are bare minimum and dollar tree quality. It made cooking very difficult. The coffee pot didn’t work and would leak everywhere and take an hour to brew 6 cups because it overheats it’s control panel.

    The townhome was spacious. Loved the king size bed. Lots of bathrooms.

    Stayed in April 2023

  • Reviewed: 5 August 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • Four Bedroom Town Home
    • Stayed 8 nights
    • Submitted via mobile

    Several things in house were broken and not repaired timely

    Stayed in July 2022

  • Reviewed: 6 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 4 nights
    • Submitted via mobile

    Had issues in the unit. I called and emailed property manager several times and no one responded.

    The area

    Stayed in June 2022

  • Reviewed: 24 April 2022

    7.0
    Not worth the hassle
    • Leisure trip
    • Group
    • Four Bedroom Town Home
    • Stayed 7 nights
    • Submitted via mobile

    Our unit didn’t have a working washer/dryer, the stove needed the temperature pushed at least 50 degrees hotter to work, if you walked in the carpet with your socks they were instantly dirty, when you called the management office for the unit the message always said closed even during their operating hours, master bedroom was supposed to have a jacuzzi tub but it wasn’t, when I made the reservation I selected a condo with king/queen/queen/2 twins but that’s not the room set up we received, forcing a couple to sleep in separate beds

    pool, slide & lazy River for the kids

    Stayed in April 2022

  • Reviewed: 31 January 2022

    8.0
    We obviously got a unit that wasn't prepared to receive guests but we managed to stay the week.
    • Leisure trip
    • Family with young children
    • Four Bedroom Town Home
    • Stayed 7 nights

    Unit didn"t have any working televisions. Finally, 2 days after check in the maintenance staff got 2 sets to work out of the 5 in the unit. Also, we didn't have internet connection for 4 days until we piggybacked a connection from a nearby unit. We also didn't have electronic door locks and had to manually open and close the unit.

    Units are large(4 bedrooms) with 3 1/2 baths. Trash collection is daily.

    Stayed in January 2022

  • Reviewed: 20 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 6 nights
    • Submitted via mobile

    No outside chairs

    Very spacious

    Stayed in March 2024

  • Reviewed: 1 March 2024

    5.0
    Bummer
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like the hotel I was on the top floor which felt like it was going to fall down and then my room had a nice chair in the room which I fell out of because it had broken legs on it .and then I had a balcony with no patio furniture to sit on and it was also covered in bird poop and on top of all that my master bathroom did not give hot water I have seen better here and have had better but this was a bummer for my birthday weekend.

    Normally I love this place but this left a different taste in my mouth and I was not happy.

    Stayed in February 2024

  • Reviewed: 2 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 6 nights
    • Submitted via mobile

    The king bed was horrible, the unit was not stocked with anything. There were no instructions for internet or TV and no one would get back to us for a few days. Regal palms does not own these condos so take no ownership of anything

    Stayed in December 2023

  • Reviewed: 23 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 7 nights
    • Submitted via mobile

    Everything

    Stayed in November 2023

  • Reviewed: 7 November 2023

    4.0
    It was sufficient but we will not return.
    • Leisure trip
    • Couple
    • Two-Bedroom Townhome
    • Stayed 14 nights
    • Submitted via mobile

    Twice we had repair people and a staff person try to come into our unit without knocking. One time it was a brief knock and the code was used. A woman came in while we were still trying to get to the door. There was repair work being done and we were not informed ahead of time. We could hear the neighbors above and beside us. There were very large cockroaches we killed inside the unit. The dishwasher had to be pulled out a bit in order to close the door every time we used it.

    The pool area was very nice. The location was perfect for us.

    Stayed in November 2023

  • Reviewed: 11 October 2023

    2.0
    A nightmare. Slept with the lights on.
    • Leisure trip
    • Group
    • Four Bedroom Town Home
    • Stayed 3 nights
    • Submitted via mobile

    Dirty. I found cockroaches in the apartment. One was crawling on my shoulder when I was on the coach watching tv.

    Location

    Stayed in October 2023

  • Reviewed: 29 July 2023

    1.0
    Horrible extremely dissatisfied
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 7 nights
    • Submitted via mobile

    The refrigerator stopped working lost roughly $340 in groceries no one seemed to care or offered a resolution. I called the managing company they at one point wouldn’t return my call and didn’t answer the front staff at the resort when I did speak to someone 12 hours later I said we would like a refund and would like to leave the lady was like ok. I let the front desk know they were surprised as well from the flip it response.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    We lived the Regal Palms, we have stayed here twice now and will come back again.
    • Leisure trip
    • Family with young children
    • Four Bedroom Town Home
    • Stayed 7 nights
    • Submitted via mobile

    Nothing 😆

    I loved the fact that the property is gated. The pool and lazy River were the best too!! And we didn’t have to worry about it being crowded with random people.

    Stayed in July 2023

  • Reviewed: 11 April 2023

    9.0
    This place great place stay especially for the price.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 7 nights
    • Submitted via mobile

    The only thing I didn’t like was beds. They weren’t very comfortable, but everything else was great.

    I love pool,arcade,and the place had plenty of room. it was very clean. I would stay again it was cozy.

    Stayed in April 2023

  • Reviewed: 10 April 2023

    1.0
    Not happy with booking.com.won’t book through them again.vey upsetting experience.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 14 nights
    • Submitted via mobile

    Expected a different holiday home.not the motel beside a busy road.resorts building works ongoing every day outside our bedroom.noisy from 8 am.very disruptive and upsetting.niosy also from apartment above us most of the time.exhausted,not a holiday.staff at resort do not deal issues,they tell you to take it up with booking.com.no help what so ever.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    1.0
    My stay was terrible, nothing worst than a horrible bed that gives you a backache on vacation!
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 5 nights
    • Submitted via mobile

    The unit needs new mattresses, they are clearly more than 10 years old; the pillows were just as old. Honestly, Walmart sells decent pillows for $5. The comforters were so old they seemed lime blankets. The one in the master was ripped and it had a patch on it that was half off!! Seriously, you can get a comforter at Target for $30!!

    This was marketed as a luxury property. The size of the townhome was as advertised; however, the condition of the place was terrible. The carpet on the stairs and second floor was filthy (I have photos); the beds, the pillows, the comforters and furniture are as old as the place. One of the twin beds on the second floor was actually at an angle towards the floor; therefore, one of my daughters slept on the couch, which was not much better. When I tried to switch, I couldn’t because the people at the location only hand you the keys. They have nothing to do with renting the units. The people at the number I was given only handle maintenance. My back and neck were killing me by the second day. Would not recommend this to anyone. It is not right to simply say “oh the owner is responsible for upkeep”! If you are renting it, it is your responsibility to ensure that the conditions of the unit are up to par. We had to use a knife to use the toaster, it had no handles! And on and on! Stay away!

    Stayed in March 2023

  • Reviewed: 27 October 2022

    10
    definitely coming back
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 2 nights
    • Submitted via mobile

    everything was great

    it was very clean the staff was great

    Stayed in October 2022

  • Reviewed: 9 October 2022

    10
    overall great place to stay 2nd time staying and love it
    • Leisure trip
    • Family with young children
    • Two-Bedroom Townhome
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed due to thunder and lightning

    Very friendly staff. helpful & informative

    Stayed in August 2022

  • Reviewed: 2 August 2022

    1.0
    not what we were expecting.
    • Leisure trip
    • Family with young children
    • Four Bedroom Town Home
    • Stayed 4 nights
    • Submitted via mobile

    The couches were broken, the cushion were all broken the threading was coming off and the stuffing was all over the back of the couch, the handrails for the stairs were super loose, the rug was coming apart in front of the bathroom, the kids room the bed frames were broken and once the baby was put down the whole bed frame fell part. the roof has a leaking and made a huge puddle on the floor, they didn’t leave extra towels or garbage bags, the floor was dirty and full of dirt. the rugs were full of stains . the toasters were all broken, the freezer handle was broken and maker super glued. this property needs to be renovated.

    Pool Area was nice.

    Stayed in August 2022

  • Reviewed: 14 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Three-Bedroom Town Home
    • Stayed 14 nights
    • Submitted via mobile

    The floors are not made of concrete. Therefore you hear the people walking upstairs. You also hear the washing machine working from the upper floor. The chairs at the pool would need to be updated as some are missing slats on them and have faded with the sun.

    The condo unit was new and modern.

    Stayed in July 2022

  • Reviewed: 29 May 2022

    1.0
    Our stay was HORRIBLE!!!!
    • Leisure trip
    • Family with young children
    • Four Bedroom Town Home
    • Stayed 3 nights
    • Submitted via mobile

    I disliked EVERYTHING! The stay was a nightmare!!!!! The mattresses felt like they were made from 1950. Allllllll the mattress was very worn and you can feel the metal springs in the mattress. They were literally so HARD you can do push ups in them. The floors were disgusting needed to be clean or replaced and with ALOT of Stains on the floor. The furniture was super OLD and as soon as you sit down you will sink right in the couch to the bottom. The couch was DIRTY! One of the burners from the stove didn’t work. The refrigerator made a lot of NOISE! The second bathroom in the guest hallway was horrible. There was a crack in the floor which felt like the tub and the floor was going to cave in from the ceiling. There was water leaking in the ceiling to the bottom floor. There was TV’s only in 3 room and 2 rooms didn’t have TVs. The remotes barely worked. The TVs were a 20 inch tv except for the living room that was a 32 inch. PLEASE DO NOT WASTE YOUR MONEY ON THIS PLACE! I promise you will REGRET IT TO THE FULLEST! I’m devastated and very upset about our stay. I wanted to enjoy this trip for my sons 5th birthday instead it was a nightmare and me and my family woke up sore from the mattress. The furniture was so ancient. DO NOT STAY!!! DO NOT STAY!!

    I didn’t like anything not one damn thing! Our stay was a nightmare!!!!! The mattresses felt like they were made from 1950. Allllllll the mattress was very worn and you can feel the metal springs in the mattress. They were literally so HARD you can do push ups in them. The floors were disgusting needed to be clean or replaced and with ALOT of Stains on the floor. The furniture was super OLD and as soon as you sit down you will sink right in the couch to the bottom. The couch was DIRTY! One of the burners from the stove didn’t work. The refrigerator made a lot of NOISE! The second bathroom in the guest hallway was horrible. There was a crack in the floor which felt like the tub and the floor was going to cave in from the ceiling. There was water leaking in the ceiling to the bottom floor. There was TV’s only in 3 room and 2 rooms didn’t have TVs. The remotes barely worked. The TVs were a 20 inch tv except for the living room that was a 32 inch. PLEASE DO NOT WASTE YOUR MONEY ON THIS PLACE! I promise you will REGRET IT TO THE FULLEST! I’m devastated and very upset about our stay. I wanted to enjoy this trip for my sons 5th birthday instead it was a nightmare and me and my family woke up sore from the mattress. The furniture was so ancient. DO NOT STAY!!! DO NOT STAY!!

    Stayed in May 2022

Showing 1 – 25

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