Reviews of The Westin Washington, DC Downtown 4 stars
999 Ninth Street Northwest, Northwest, Washington, DC 20001, United States
#52 of 152 hotels in Washington
Guests' ChoiceReview score
Based on 39 hotel reviews
8.6Score breakdown
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Cleanliness
9.0
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Comfort
9.2
-
Location
9.6
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Facilities
9.0
-
Staff
8.8
-
Value for money
8.1
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Free WiFi
8.3
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Showing 1 – 25
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Reviewed: 18 April 2024
Meseret
United States3 reviews9.0“Excellent”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Too crowded and loud lobby
Cute, cozy, awesome location.
Stayed in March 2024
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Reviewed: 17 April 2024
Iris
United States1 review10Exceptional- • Business trip
- • Group
- • King Room
- • Stayed 3 nights
Staff was very helpful.. Location was perfect, close to the main places.
Stayed in March 2024
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Reviewed: 4 April 2024
Donald
United States1 review9.0“All went well.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and City View
- • Stayed 2 nights
Lobby is a bit noisy for working and reading but a great space just needs more noise absorption items.
Service staff were excellent. Checkin, concierge, bellman and bartenders.
Stayed in March 2024
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Reviewed: 2 April 2024
Timothy
United States1 review10“Stylish hotel conveniently located in downtown DC”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
WiFi is not free if not a Marriott member who booked directly (i.e. not through booking.com), mobile data coverage in the rooms is not great either.
Hotel staff were very professional, efficient and friendly. Rooms were clean with stylish decor. Location is convenient, with many attractions within close walking distance.
Stayed in April 2024
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Reviewed: 1 March 2024
Mr
United States67 reviews21 helpful votes8.0“The location is excellent, the breakfast is delicious but the rooms left a lot to be desired.”- • Business trip
- • Solo traveller
- • King Room with Park View
- • Stayed 3 nights
The rooms are small. The door had a gap underneath and I could hear everything outside and even see shadows of people walking in front of the door inside. The paid wifi seemed odd, but could be mitigated by becoming a member. If my company wasn't paying for it not sure I would stay here again.
The location is excellent, the breakfast is delicious but the rooms left a lot to be desired.
Stayed in February 2024
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Reviewed: 18 February 2024
Carroll
United States1 review9.0“It was okay”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
I did not like the super small fridge, I could not even store my leftovers in it. I also was highly displeased with no microwave for me to reheat my leftovers.
The room was spacious and comfy and I liked that it had a table with 2 chairs, I would have liked a couple more pillows without having to request them from the staff.
Stayed in February 2024
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Reviewed: 31 December 2023
Neville
United States1 review1 helpful vote10“clean stylish facility”- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
Water bottles in the room could be free, at least on day 1. 24 Dollars for two bottles of water is not welcoming.
room set up, lobby, decor
Stayed in December 2023
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Reviewed: 30 December 2023
Emre
United States16 reviews10“Excellent”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 6 nights
- • Submitted via mobile
No swimming pool
Location and cleanliness
Stayed in December 2023
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Reviewed: 21 December 2023
Alice
United States2 reviews1 helpful vote9.0“Everything was great the staff was our favorite part”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The only thing is that our tv was going in and out a little but not a big disappointment
We loved everything from the staff to the free water to our room to our bathroom everything and everyone was great
Stayed in December 2023
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Reviewed: 19 October 2023
Brenda
Mexico4 reviews9.0Superb- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds and City View
- • Stayed 3 nights
The check out process, the line was too large and only two people at the front desk
The renovations are great!
Stayed in October 2023
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Reviewed: 18 October 2023
Jozef
Singapore20 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
No lunch facility.
Location is great. Room is very nice and modern.
Stayed in October 2023
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Reviewed: 16 April 2024
Thomas
France4 reviews7.0Good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
Too expensive
Stayed in April 2024
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Reviewed: 1 April 2024
Greg
Ireland7 reviews7.0“Enjoyed my stay but could have been better if breakfast choice better”- • Business trip
- • Group
- • King Studio Suite
- • Stayed 7 nights
- • Submitted via mobile
Breakfast choice
Location
Stayed in March 2024
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Reviewed: 11 February 2024
Melanie
United States1 review6.0Pleasant- • Business trip
- • People with friends
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The staff was rude and didn't disclose all of the charges at check in.
Stayed in February 2024
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Reviewed: 15 January 2024
Heather
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Terrible smell and no response from housekeeping
Location and beds / linens
Stayed in January 2024
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Reviewed: 8 January 2024
Stec
United Kingdom3 reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
There's a hidden scam 'destination tax', charged by the hotel $30 per day, which you can only use in hotel's restaurant. At the check in we were lied about the breakfast being a la carte, it turned out to be buffet style which we were not into, making us lose the $30 deposit that day. Despite me paying for the room upfront on booking.com, the whole amount was charged on my partner's card, which he used for the deposit when when checking in. Overall the room was lovely, not the cleanest I've ever seen but decently sized and the bed was really good.
Extremely comfortable bed
Stayed in December 2023
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Reviewed: 7 January 2024
Atinuke
United States26 reviews1 helpful vote4.0“Never Again”- • Business trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 4 nights
I travel a lot and so far, this hotel was the dirtiest I’ve ever stayed at. Where do I begin? I wish I took pictures. As soon as I entered the room, every surface had stuck on food, bathroom counters had hair on them (long and small hairs from what looked like a man’s shavings). The toilet also had a stain. Because I cannot stay in such poor conditions, I spent the first 30 minutes cleaning the place before even attempting to settle in. You might wonder why I didn't call the front desk to ask to be moved to a different room. Well, it was already 11pm and they had already placed me in the wrong room (not the requested number of beds) and I didn’t want to ask to move rooms again. Why does a guest need to clean your rooms for you? As if all these issues weren't bad enough, the hotel had a WIFI outage for a whole day! What respectable hotel can’t figure out its WiFi service in 2024? Never again.
The staff was friendly.
Stayed in January 2024
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Reviewed: 14 December 2023
Shonnie
Bangladesh1 review2.0“Not great”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
Parking. Checking in to the hotel, you should be given a choice to self park or allow to valet. I was not aware of any option and they made it seem to be the service with your stay. Then charged a destination fee along with oversized vehicle. Never have I experienced anything like this and I travel multiple times a year
Stayed in December 2023
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Reviewed: 27 October 2023
Care
United States2 reviews7.0“They need to work on training staff on hotel software”- • Leisure trip
- • Group
- • King Room with Park View
- • Stayed 1 night
- • Submitted via mobile
I prepaid for the room thru Booking.com, yet the Hotel also charged me the same amount when I arrived and I have to wait 7 days to have someone review and correct I aksed to have 2 queen bds rather than a king, they said htey changed but we go to the room and it was a King. We kept it but when I asked about it their system said room was 2 queens. Have some kinks they need to work out.
It was clear the hotel had just opened with a few things not going just right but staff was curtious and resolved every thing, to be expected at a new hotel. The hotel bed was so comfortable and shower was amazing
Stayed in October 2023
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Reviewed: 20 November 2023
Anonymous
United States3 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
wifi was intermittent
location
Stayed in October 2023
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Reviewed: 20 April 2024
Betty
United Kingdom23 reviews10Exceptional- • Business trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 8 April 2024
R
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • King Room with Park View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
-
Reviewed: 21 March 2024
Swartz
United States2 reviews8.0Very good- • Leisure trip
- • Group
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 20 March 2024
Guangyu
Germany44 reviews8 helpful votes10“Nothing to complain”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
Showing 1 – 25
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