One Ritz-Carlton Drive, Dana Point, CA 92629, United States of America
#6 of 11 hotels in Dana Point
Guests' ChoiceBased on 31 hotel reviews
7.9Cleanliness
8.4
Comfort
8.5
Location
9.4
Facilities
8.3
Staff
8.0
Value for money
6.8
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: July 25, 2021
Burcin
United States of AmericaThe facilities, building is somewhat outdated and old fashioned
Friendly staff, willing to help
Stayed in July 2021
Reviewed: April 22, 2021
Arina
MoldovaThe bar from room was empty, no hair dryer. Cmon, you are 5 stars hotel, 1000$/ night cost
We liked the view. Is stunning
Stayed in April 2021
Reviewed: January 17, 2024
Mike
United States of AmericaNothing wrong with it
Location and Service
Stayed in January 2024
Reviewed: August 12, 2023
Frank
United States of AmericaBetter menu in main restaurant. Should have nice music in the evenings
The location was superb
Stayed in August 2023
Reviewed: May 5, 2023
Pedram
United Arab Emiratesit is in nice location but staff was rude we paid the stay in cash also left some amount for extras however when we ordered room service in middle of night they call us from Resturant that you don’t have credit and we are sending somebody to your room and you need to do the payment and I explained to them about extra cash that we left and they hang up the next morning I went to lobby and told them the story and we had same situation during the breakfast and I told them for some reason your system is not showing our extras and you guys bothered us at 2 am and they didn’t even apologize and they said yes I
Stayed in May 2023
Reviewed: January 14, 2022
Natalia-marva
CanadaLocation is fantastic.On thr Beach. Wonderful staff.
Stayed in November 2021
Reviewed: December 3, 2021
Whipple
United States of AmericaOur shower drain was clogged. stood in 3 inches of water for the whole shower. Not good.
The opulence, customer service (from the valet and wait staff to room service and beyond).
Stayed in December 2021
Reviewed: November 7, 2021
Jason
United States of AmericaVery cold inside the hotel. AC blowing very high on top a very cold weather.
Great food.
Stayed in November 2021
Reviewed: August 28, 2021
Hassan
United States of AmericaHad a bad experience. There was nothing great about this place. The bed and pillows are very uncomfortable. I do not accept this kind of treatment after paying almost 1100 a night!!!
I expected way more from this place. My experience with any Ritz Carlton before this was good until in stayed here. This place didn’t do justice to the value. We payed way too much to get a small room with big in my daughters bed. I was told I will be getting a free night but they only end up taking away the resort fee of $150. I would never stay at a ritz again or recommend it to anyone I know.
Stayed in August 2021
Reviewed: July 30, 2021
Steven
United States of AmericaThere could have been better communication regarding payment at checkin and checkout
Everything was exceptional as expected except for the reception l received at the front desk at checkin and checkout
Stayed in July 2021
Reviewed: July 29, 2021
Penny
United States of AmericaMisrepresentation- booked 2 rooms with partial views & paid a premium. 1 room looked directly into a wall & the other was of the pool. Partial view always refers to the ocean. After asking for the manager eventually 1 room was changed at an extra cost. Hotel is understaffed & outrageously priced.
Stayed in July 2021
Reviewed: May 31, 2021
Chapman
United States of AmericaTHIS WAS A Saturday with 3 weddings going on. Couldn't check in to 4pm. Then had to eat by 830pm, so had no dinner, fries in the bar. No room service after 10pm. No food or beverage available ANYWHERE ON THE PROPERTY from 11pm till 7am. No coffee, no soda, no nuts no candy, but they do give you cheap water... that's it. Nobody answers the front desk phone... NOBODY. Then go to the desk... and NOBODY. Not a single soul except other lost, hungry or thirsty, guests. NO ONE... except the nice Valet, who politely offered me half of his personal coffee from home. $1200k a night... and no coffee machine or snacks in the room... it's the absolute bare BARE minimum . NO EXTRA SERVICE. YOU'LL GET BETTER AT BEST WESTERN... seriously folks. I've stayed a lot of places and this WAS my favorite 20 years ago. IT IS NOW TERRIBLE. ABSOLUTELY TERRIBLE!
The View... what else is there... there's no care, love or service anywhere in the property. I'm sure his labor numbers look good. He's killing the hotel. Killing it!!!
Stayed in May 2021
Reviewed: April 7, 2021
Meheriar
United States of AmericaOverall experience was disappointing based on my previous Ritz experience and expectations.
Location is great and breakfast and lunch were great
Stayed in April 2021
Reviewed: September 24, 2022
Abdullah
Saudi ArabiaThere are no comments available for this review
Stayed in September 2022
Reviewed: September 8, 2023
Amy
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: August 6, 2023
Gohar
PakistanThere are no comments available for this review
Stayed in August 2023
Reviewed: June 28, 2023
Tigran
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: June 27, 2023
Tigran
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: May 18, 2023
Paul
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: May 16, 2023
Marilyn
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: May 11, 2023
Yu
United States of AmericaThere are no comments available for this review
Stayed in March 2023
Reviewed: April 9, 2023
Amanda
United States of AmericaThere are no comments available for this review
Stayed in April 2023
Reviewed: September 24, 2022
Dara
United States of AmericaThere are no comments available for this review
Stayed in September 2022
Reviewed: September 21, 2022
John
United States of AmericaThere are no comments available for this review
Stayed in August 2022
Showing 1 - 25
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