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  5. Reviews of The Ritz-Carlton, Laguna Niguel

Reviews of The Ritz-Carlton, Laguna Niguel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

One Ritz-Carlton Drive, Dana Point, CA 92629, United States of America

#6 of 11 hotels in Dana Point

Guests' Choice

Review Score

Based on 31 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    8.0

  • Value for money

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 25, 2021

    8.0
    Nice place to stay at mainly due to well accommodating staff, but for the money expected more
    • Leisure trip
    • Family with young children
    • Limited View King Room
    • Stayed 1 night

    The facilities, building is somewhat outdated and old fashioned

    Friendly staff, willing to help

    Stayed in July 2021

  • Reviewed: April 22, 2021

    7.0
    The view was stunning. But the empty bar from room and no hair dryer was a big minus.
    • Leisure trip
    • Family with young children
    • Limited View King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bar from room was empty, no hair dryer. Cmon, you are 5 stars hotel, 1000$/ night cost

    We liked the view. Is stunning

    Stayed in April 2021

  • Reviewed: January 17, 2024

    10
    Relax and enjoy
    • Business trip
    • Solo traveler
    • King or Double Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing wrong with it

    Location and Service

    Stayed in January 2024

  • Reviewed: August 12, 2023

    10
    Great
    • Leisure trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 2 nights

    Better menu in main restaurant. Should have nice music in the evenings

    The location was superb

    Stayed in August 2023

  • Reviewed: May 5, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    it is in nice location but staff was rude we paid the stay in cash also left some amount for extras however when we ordered room service in middle of night they call us from Resturant that you don’t have credit and we are sending somebody to your room and you need to do the payment and I explained to them about extra cash that we left and they hang up the next morning I went to lobby and told them the story and we had same situation during the breakfast and I told them for some reason your system is not showing our extras and you guys bothered us at 2 am and they didn’t even apologize and they said yes I

    Stayed in May 2023

  • Reviewed: January 14, 2022

    10
    A fantastic beach property.
    • With a pet
    • Business trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is fantastic.On thr Beach. Wonderful staff.

    Stayed in November 2021

  • Reviewed: December 3, 2021

    10
    Expensive but worth it. Except for the shower I was really looking forward to.
    • Leisure trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Our shower drain was clogged. stood in 3 inches of water for the whole shower. Not good.

    The opulence, customer service (from the valet and wait staff to room service and beyond).

    Stayed in December 2021

  • Reviewed: November 7, 2021

    1.0
    Would not consider this property again. Even though it was my favorite before.
    • Leisure trip
    • Group
    • Limited View King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very cold inside the hotel. AC blowing very high on top a very cold weather.

    Great food.

    Stayed in November 2021

  • Reviewed: August 28, 2021

    2.0
    Unhappy!
    • Leisure trip
    • Family with young children
    • King or Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Had a bad experience. There was nothing great about this place. The bed and pillows are very uncomfortable. I do not accept this kind of treatment after paying almost 1100 a night!!!

    I expected way more from this place. My experience with any Ritz Carlton before this was good until in stayed here. This place didn’t do justice to the value. We payed way too much to get a small room with big in my daughters bed. I was told I will be getting a free night but they only end up taking away the resort fee of $150. I would never stay at a ritz again or recommend it to anyone I know.

    Stayed in August 2021

  • Reviewed: July 30, 2021

    10
    Everything was what l had hope for from a Ritz-carlton property except front desk reception
    • Leisure trip
    • Solo traveler
    • Limited View King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There could have been better communication regarding payment at checkin and checkout

    Everything was exceptional as expected except for the reception l received at the front desk at checkin and checkout

    Stayed in July 2021

  • Reviewed: July 29, 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Limited View King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Misrepresentation- booked 2 rooms with partial views & paid a premium. 1 room looked directly into a wall & the other was of the pool. Partial view always refers to the ocean. After asking for the manager eventually 1 room was changed at an extra cost. Hotel is understaffed & outrageously priced.

    Stayed in July 2021

  • Reviewed: May 31, 2021

    3.0
    Poor
    • Business trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    THIS WAS A Saturday with 3 weddings going on. Couldn't check in to 4pm. Then had to eat by 830pm, so had no dinner, fries in the bar. No room service after 10pm. No food or beverage available ANYWHERE ON THE PROPERTY from 11pm till 7am. No coffee, no soda, no nuts no candy, but they do give you cheap water... that's it. Nobody answers the front desk phone... NOBODY. Then go to the desk... and NOBODY. Not a single soul except other lost, hungry or thirsty, guests. NO ONE... except the nice Valet, who politely offered me half of his personal coffee from home. $1200k a night... and no coffee machine or snacks in the room... it's the absolute bare BARE minimum . NO EXTRA SERVICE. YOU'LL GET BETTER AT BEST WESTERN... seriously folks. I've stayed a lot of places and this WAS my favorite 20 years ago. IT IS NOW TERRIBLE. ABSOLUTELY TERRIBLE!

    The View... what else is there... there's no care, love or service anywhere in the property. I'm sure his labor numbers look good. He's killing the hotel. Killing it!!!

    Stayed in May 2021

  • Reviewed: April 7, 2021

    5.0
    Very average!
    • Leisure trip
    • Solo traveler
    • Limited View King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overall experience was disappointing based on my previous Ritz experience and expectations.

    Location is great and breakfast and lunch were great

    Stayed in April 2021

  • Reviewed: September 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: September 8, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King or Double Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: August 6, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King or Double Room with Garden View
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: June 28, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • King or Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: June 27, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • King or Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: May 18, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King or Double Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: May 16, 2023

    10
    Fabulous
    • Leisure trip
    • Family with young children
    • King or Double Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: May 11, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Limited View King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: April 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King or Double Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: September 24, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King or Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: September 21, 2022

    10
    Exceptional
    • Business trip
    • Couple
    • King or Double Room with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

Showing 1 - 25

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