12929 Northwest Freeway, Houston, TX 77040, United States of America
#351 of 429 hotels in Houston
Guests' ChoiceBased on 123 hotel reviews
6.4Cleanliness
6.8
Comfort
6.8
Location
7.5
Facilities
6.6
Staff
7.6
Value for money
7.0
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 17, 2023
Gabriela
United States of AmericaDog friendly
Stayed in June 2023
Reviewed: July 18, 2023
Ahmed
United States of AmericaVery dim light hard to focus. Shower was kind of broken.
Have microwave and fridge
Stayed in July 2023
Reviewed: November 2, 2022
Holly
United States of Americawasn’t clean, no extra linens when needed, and window needed replaced. which made traffic extremely loins n didn’t sleep for 2 days. I’m and the air unit had to be on freezing to actually be cold
price and location and pet friendly
Stayed in November 2022
Reviewed: April 13, 2022
Enrico
United States of AmericaNo chair, no coffee maker, no trash can
Nice staff, clean and comfortable room
Stayed in April 2022
Reviewed: January 24, 2022
Gaspar
United States of Americathe sheets had rips & it wasn’t that clean
Stayed in January 2022
Reviewed: November 2, 2021
Cantrice
United States of America• The lady at the front desk was rude. She didnt want to accept my card because she said I was too young to have a card like that and bank with who I bank with • People trying to sell drugs and people trying to buy sex • No breakfast as advertised
Everything is close by and not that far
Stayed in November 2021
Reviewed: October 16, 2021
Jayson
United States of AmericaThe maids didn’t clean the room that I was given a key to, so I had to go back downstairs and get another room, but the key wouldn’t work for that room. Very inconvenient. I had to go to the lobby 3 times before I could even get into my room.
Location
Stayed in October 2021
Reviewed: September 16, 2021
Cunningham
United States of AmericaI didn't like that I got the King Deluxe Suite with a kitchenette and the sofa was worn and the tv and phone did not work. I've never stayed at a dirty red roof inn before so I was kind of disappointed.
I looked that the rep that night tried to make sure that I got another room. I think her name was Jenna or Jessica, but nonetheless she had great customer service
Stayed in September 2021
Reviewed: August 15, 2021
Syed
United States of AmericaCurtain had holes in it.
Did not have breakfast there while visiting.
Stayed in July 2021
Reviewed: June 19, 2021
Summer
United States of AmericaHallways were very hot and musty. Hot water in the shower took forever to heat up. Outlets did not work beside the bed. When we arrived back to our room from midnight there was a lot of people walking around outside. We were on the 3rd floor and didn’t see anyone down the hall at all. Bring your own soap!
Room was small and comfy. Perfect for someone just looking for somewhere to lay their head down at night.
Stayed in June 2021
Reviewed: April 19, 2021
Cynthia
United States of Americapower went out
Power went out, no breakfast.
Stayed in February 2021
Reviewed: February 4, 2024
Joshua
United States of AmericaStaff rude and they make you feel uncomfortable like you paying your money too stay in a prison setting they rooms are over priced and filthy.
Stayed in January 2024
Reviewed: January 25, 2024
Michelle
United States of AmericaThe only thing I liked about it was the price but there was a catch to the price I made a new reservation when it was time to check out I made a new reservation to extend my stay and I was hit with a $20 late fee because I did not pay before 11:00 a.m. and was told that I had to check out the next day I was not able to extend my stay anymore after talking to the front desk and telling them that I was going to need to extend my stay for at least one more day I made another reservation and went to pay but because the machine only let you swipe your car twice first time she ended in the wrong amount so that was one swipe that was wrong the second time the machine wasn't working right so that was the second swipe and I was not able to pay so I was told that I would have to leave the very next day after getting told I was going to leave the very next day they told me I had 10 minutes to move out of my room or they were going to call the police not even 5 minutes after I was told to move out the police showed up at my door telling me I was going to get a ticket for stealing a whole day's worth of their rent.
Stayed in December 2023
Reviewed: June 26, 2023
Katina
United States of AmericaEverything was good
Stayed in June 2023
Reviewed: June 13, 2023
Steven
United States of AmericaCoudent stay more
Good
Stayed in May 2023
Reviewed: April 8, 2023
Kay
United States of AmericaCustomer service & Quick service Also spacious room
Stayed in April 2023
Reviewed: April 3, 2023
Charles
United States of AmericaThe house cleaning service was poor and nasty..Found a crack pipe in pillow case
Didn't have it
Stayed in March 2023
Reviewed: March 6, 2023
Christina
United States of Americaeverything, the front desk lady was nice at check in but our room was smelly and had roaches crawling around
nothing it was very dirty and smelly
Stayed in March 2023
Reviewed: February 6, 2023
James
United States of Americaroaches
Stayed in February 2023
Reviewed: November 8, 2022
Donald
United States of AmericaI was in a smoke free room that smelled like Cigarettes and alcohol. Had to sleep with the lights on, in hopes of the roaches wouldn’t crawl on me. I would of went somewhere else but money comes out of account instantly when companies need it and takes days to refund. Would of been without a room with no money to get another one at that moment
The ease of checking in
Stayed in November 2022
Reviewed: October 18, 2022
Martinez
United States of AmericaDirty rooms and rude staff
Subpar cleaning and not friendly staff
Stayed in September 2022
Reviewed: July 11, 2022
M
United States of AmericaTrouble stay! Staff and Managers ( Angie) are very rude and impolite, Don’t have any manner of hospitality. Damaged furnitures, cockroaches and bed bugs in the rooms.
Near restaurants
Stayed in July 2022
Reviewed: July 11, 2022
M
United States of AmericaManager and Front desk (Angie) were so impolite, rude, behaved with a bad manners. Room smells so bad, bed bugs and very old furnitures. Damaged furnitures and unclean towers.
Close to restaurants and cinema hall
Stayed in July 2022
Reviewed: June 25, 2022
Lapaglia
United States of AmericaNo elevàtor and being put on 3rd floor
Nothing on this trip. No compassion from 1rst shift Manager.
Stayed in June 2022
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