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  5. Reviews of Red Roof Inn Houston Brookhollow

Reviews of Red Roof Inn Houston Brookhollow This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12929 Northwest Freeway, Houston, TX 77040, United States of America

#351 of 429 hotels in Houston

Guests' Choice

Review Score

Based on 123 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.5

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    7.0

  • Free WiFi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 17, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dog friendly

    Stayed in June 2023

  • Reviewed: July 18, 2023

    7.0
    Comfortable but alone
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very dim light hard to focus. Shower was kind of broken.

    Have microwave and fridge

    Stayed in July 2023

  • Reviewed: November 2, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    wasn’t clean, no extra linens when needed, and window needed replaced. which made traffic extremely loins n didn’t sleep for 2 days. I’m and the air unit had to be on freezing to actually be cold

    price and location and pet friendly

    Stayed in November 2022

  • Reviewed: April 13, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No chair, no coffee maker, no trash can

    Nice staff, clean and comfortable room

    Stayed in April 2022

  • Reviewed: January 24, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the sheets had rips & it wasn’t that clean

    Stayed in January 2022

  • Reviewed: November 2, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    • The lady at the front desk was rude. She didnt want to accept my card because she said I was too young to have a card like that and bank with who I bank with • People trying to sell drugs and people trying to buy sex • No breakfast as advertised

    Everything is close by and not that far

    Stayed in November 2021

  • Reviewed: October 16, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The maids didn’t clean the room that I was given a key to, so I had to go back downstairs and get another room, but the key wouldn’t work for that room. Very inconvenient. I had to go to the lobby 3 times before I could even get into my room.

    Location

    Stayed in October 2021

  • Reviewed: September 16, 2021

    6.0
    I had a good stay all in all
    • Leisure trip
    • Couple
    • Deluxe King Room with Kitchenette Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like that I got the King Deluxe Suite with a kitchenette and the sofa was worn and the tv and phone did not work. I've never stayed at a dirty red roof inn before so I was kind of disappointed.

    I looked that the rep that night tried to make sure that I got another room. I think her name was Jenna or Jessica, but nonetheless she had great customer service

    Stayed in September 2021

  • Reviewed: August 15, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Curtain had holes in it.

    Did not have breakfast there while visiting.

    Stayed in July 2021

  • Reviewed: June 19, 2021

    7.0
    A good place to lay your head
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hallways were very hot and musty. Hot water in the shower took forever to heat up. Outlets did not work beside the bed. When we arrived back to our room from midnight there was a lot of people walking around outside. We were on the 3rd floor and didn’t see anyone down the hall at all. Bring your own soap!

    Room was small and comfy. Perfect for someone just looking for somewhere to lay their head down at night.

    Stayed in June 2021

  • Reviewed: April 19, 2021

    5.0
    hard to rate because unusual circumstances.
    • Business trip
    • Couple
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 1 night

    power went out

    Power went out, no breakfast.

    Stayed in February 2021

  • Reviewed: February 4, 2024

    1.0
    My stay was horrible I wouldn't never stay here again or recommend anybody to stay here either.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff rude and they make you feel uncomfortable like you paying your money too stay in a prison setting they rooms are over priced and filthy.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    1.0
    My stay was very unpleasant due to the hotel staff
    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I liked about it was the price but there was a catch to the price I made a new reservation when it was time to check out I made a new reservation to extend my stay and I was hit with a $20 late fee because I did not pay before 11:00 a.m. and was told that I had to check out the next day I was not able to extend my stay anymore after talking to the front desk and telling them that I was going to need to extend my stay for at least one more day I made another reservation and went to pay but because the machine only let you swipe your car twice first time she ended in the wrong amount so that was one swipe that was wrong the second time the machine wasn't working right so that was the second swipe and I was not able to pay so I was told that I would have to leave the very next day after getting told I was going to leave the very next day they told me I had 10 minutes to move out of my room or they were going to call the police not even 5 minutes after I was told to move out the police showed up at my door telling me I was going to get a ticket for stealing a whole day's worth of their rent.

    Stayed in December 2023

  • Reviewed: June 26, 2023

    10
    Exceptional
    • Family with young children
    • Deluxe Room with Two Queen Beds Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good

    Stayed in June 2023

  • Reviewed: June 13, 2023

    10
    Exceptional
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coudent stay more

    Good

    Stayed in May 2023

  • Reviewed: April 8, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Kitchenette Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Customer service & Quick service Also spacious room

    Stayed in April 2023

  • Reviewed: April 3, 2023

    1.0
    I'd rather sleep in a shoe filled with piss
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The house cleaning service was poor and nasty..Found a crack pipe in pillow case

    Didn't have it

    Stayed in March 2023

  • Reviewed: March 6, 2023

    1.0
    horrible
    • Leisure trip
    • Couple
    • Deluxe King Room with Kitchenette Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    everything, the front desk lady was nice at check in but our room was smelly and had roaches crawling around

    nothing it was very dirty and smelly

    Stayed in March 2023

  • Reviewed: February 6, 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    roaches

    Stayed in February 2023

  • Reviewed: November 8, 2022

    2.0
    Hotel needs to be tented
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was in a smoke free room that smelled like Cigarettes and alcohol. Had to sleep with the lights on, in hopes of the roaches wouldn’t crawl on me. I would of went somewhere else but money comes out of account instantly when companies need it and takes days to refund. Would of been without a room with no money to get another one at that moment

    The ease of checking in

    Stayed in November 2022

  • Reviewed: October 18, 2022

    4.0
    Disappointing
    • Business trip
    • Couple
    • Deluxe Room with Two Double Beds Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty rooms and rude staff

    Subpar cleaning and not friendly staff

    Stayed in September 2022

  • Reviewed: July 11, 2022

    1.0
    Beg Bugs and Cockroaches in the room
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trouble stay! Staff and Managers ( Angie) are very rude and impolite, Don’t have any manner of hospitality. Damaged furnitures, cockroaches and bed bugs in the rooms.

    Near restaurants

    Stayed in July 2022

  • Reviewed: July 11, 2022

    1.0
    Do NOT Stay Here!
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Manager and Front desk (Angie) were so impolite, rude, behaved with a bad manners. Room smells so bad, bed bugs and very old furnitures. Damaged furnitures and unclean towers.

    Close to restaurants and cinema hall

    Stayed in July 2022

  • Reviewed: June 25, 2022

    3.0
    Poor
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No elevàtor and being put on 3rd floor

    Nothing on this trip. No compassion from 1rst shift Manager.

    Stayed in June 2022

Showing 1 - 25

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