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154 West 600 South, Salt Lake City, UT 84101, USA
29 March 2016
눉The area and the people were so sketchy. My husband ran to the gas station right next door and said he's never felt more like he might be mugged! Noisy all night, had to drown it out with the tv.
눇The location was very close to our events, an easy walk. The staff welcomed us and assisted us with checkin. The room was clean (old, but clean)
29 March 2016
눉The smokers hanging out by the doors. The halls all smelled like cigarettes even though it was a nonsmoking floor. The maid service walked in while we were still there 3 out of 4 days we were there. They need to knock louder. The facilities could use an update.the breakfast lacked substance. I had canned peaches and they were awful. The mini muffin was good though.
눇The room was clean. It was close to were we needed to go. Bed was pretty comfortable.
28 March 2016
눉Do not stay here! First off the staff was not welcoming at all. When checking in the person helping me could not find my reservation and we spent 20-30 minutes trying to locate it. The whole time that she was trying to find this information she bad mouthed her co-workers telling us how stupid they were and had also bad mouthed a customer in front of me after the customer could not check in due to not having the proper id. Once we finally get to our room it stunk like smoke and bleach and half the lights worked. There was no phone in the room so we couldn't reach the front desk to ask for anything. The tv that was advertised with cable had only 2 channels that worked the rest of the channels either didn't have sound or picture or said that the dish was acquiring signal. In the morning we realized that there was garbage from other patrons under the bed, the was old gum stuck to the carpet and found a cigarette butt in the closet that still looked pretty fresh. This was supposed to be a smoke-free room. Behind the night table there was an uncovered outlet and the hair dryer was not attached to the wall it was just sitting on the towel rack. Speaking of the towels, there were only a couple of towels and no wash clothes. We didn't trust the staff to not touch our belongings and locked our valuables in the car. The breakfast was simple and not good. The waffle batter must have been old or something because even after cooking it the waffles would come out doughy and odd tasting. The only fruit available was canned peaches. There wasn't much variety to offer at all. Overall the hotel was dingy and had some questionable people in the parking lot and breakfast areas. If I could have cancelled the reservation without paying full price, I would have. I will never stay at the Royal Garden Inn again.
눇It was close to the uta station. Pillows were soft.
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