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  5. Reviews of Royal Inn

Reviews of Royal Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

120 Hickey Boulevard , South San Francisco, CA 94080, United States of America

#25 of 30 hotels in South San Francisco

Guests' Choice

Review Score

Based on 48 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    7.5

  • Facilities

    6.8

  • Staff

    7.1

  • Value for money

    7.0

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 22, 2024

    7.0
    cheap and cheerful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    the room has no closet nor actually anywhere to hang clothes from a hanger... strange... it's a motel, so there are often folks sitting in cars right outside your window having a smoke or a toke not the quietest location but it's fine

    aunty lives up the hill, so this location is perfect it's also a convenient location in south san francisco at a crossroads near many places to eat or shop

    Stayed in February 2024

  • Reviewed: January 9, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    didnt have breakfast, location was perfect

    Stayed in January 2024

  • Reviewed: September 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The key wouldn’t work most of the time and we had to go get the manager to open our room

    Nice rooms, bright and open spaced

    Stayed in September 2023

  • Reviewed: September 2, 2023

    6.0
    Pleasant
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that the person here wants to charge me $100 cash deposit and I paid $117 through Booking.com that’s not fare

    Stayed in September 2023

  • Reviewed: August 20, 2023

    5.0
    Overall I’d
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No elevators, especially difficult to carry luggage upstairs. No amenities, toilet malfunction, not 1 set of utensils.

    There are no amenities, as well as no elevator. That’s really important for seniors. The toilet malfunctioning barely flushed.

    Stayed in August 2023

  • Reviewed: March 23, 2023

    7.0
    Clean and comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No caption on remote control tv

    No breakfast

    Stayed in March 2023

  • Reviewed: September 12, 2022

    6.0
    It met our needs in terms of needing a roof over our heads for our trip on a budget.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Dirty towels, stained comforter, duct tape in bathroom door, bathroom door wouldn’t stay shut, drawers in night stands and dresser could not stay closed, bare bones amenities, older male staff member was rude

    Inexpensive lodging, firm mattress, hot shower, early check-in, first staff interaction was very pleasant

    Stayed in September 2022

  • Reviewed: June 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed platform is metal , to fall and noisy, the phone did not work! Manager couldn't fix it.

    Location

    Stayed in June 2022

  • Reviewed: October 9, 2021

    7.0
    Unremarkable, would stay again though
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decorative top of headboard broken, potentially a hazard if children present. Lower drawer in dresser would not close, definite trip or injury hazard (had to put a filled backpack in front to keep it closed). Room was clean but we had to ask for toilet paper. Personal dislike: since no fitted bottom sheet you need to tuck in the sheet all around, not just the bottom.

    Good price for no frills lodging

    Stayed in October 2021

  • Reviewed: February 5, 2024

    8.0
    Clean and reasonable
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice clean room for the price.

    Stayed in February 2024

  • Reviewed: November 4, 2023

    1.0
    Really bad, never staying here again or recommending to anyone
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Owner was rude, made us pay 30 dollars extra to check in early and DID NOT REFUND back all the money when I gave 100 dollar bill.

    The rooms it self was clean, but the bed was filthy. Sheets were used and dirty.

    Stayed in November 2023

  • Reviewed: December 20, 2022

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Noise from street

    Location

    Stayed in November 2022

  • Reviewed: September 5, 2022

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were very firm, blankets and sheets were very dirty. Room was very dirty and not updated like stated.

    Location to the zoo and beaches

    Stayed in September 2022

  • Reviewed: July 9, 2022

    10
    the front desk staff was very friendly and helpful the guy communication skill was awesome
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    very clean and room was big and quite

    Stayed in July 2022

  • Reviewed: July 8, 2022

    10
    I had a wonderful experience at the (HN). Every staff member I encountered, from the valet to the check- in to the clean
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was large comfortable size with big screen flat TV. Had additional seating beyond chair at desk and comfortable beds. Very clean. We're going back in a few weeks. Within walking distance of Falls, shopping, and dining.

    Stayed in July 2022

  • Reviewed: July 7, 2022

    10
    one of the best
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    everything is amazing

    the guy in the reception is amazing, gentle and genuine. I really appreciated his hospitality, the property is clean and quite, so we had a great time. we definitely come back again. highly recommend.

    Stayed in July 2022

  • Reviewed: June 13, 2022

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    everything

    No breakfast, bare room, no privacy curtains on windows.

    Stayed in June 2022

  • Reviewed: April 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The window didn't have a lock on it, making it easy for anyone to open it from the outside.

    The place was quiet, and close to shopping and grocery locations.

    Stayed in April 2022

  • Reviewed: January 20, 2022

    1.0
    Horrid customer service
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room itself was okay. Standard inn style room however room smell of something chemically which is rather off putting. Very noisy due to very close to gas station and definitely not sound proof. Having said that, everything could have been bare able if the service was half decent. No Wifi connection in my room on both MacBook and phone. I had raised this feedback to the front desk staff on duty and he argued this is definitely not his issue. Did absolutely nothing to help and mentioned this is the first complaint in 5 years and surprised that this even happened. I asked for a room move to be closer to the router which he refused. I stated my disappointment but he clearly had no customer service skill nor care. I would have been okay had he at least showed any care or tried to assist. You can get better room with better service elsewhere. I paid £166.5 for tonight which isn’t worth to spend at a place like this. Overpriced for mediocre room with horrendous service. Don’t recommend anyone who wants a little bit of customer services. Stay away.

    Location! Approximate to where I need to be.

    Stayed in January 2022

  • Reviewed: October 10, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The place is very reasonably priced a basic motel for a place to stay

    Stayed in October 2021

  • Reviewed: December 30, 2022

    1.0
    Very Poor
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    it was dirty

    the persons were rude

    Stayed in November 2022

  • Reviewed: March 17, 2024

    6.0
    Clean and very comfortable
    • Solo traveler
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: September 3, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: January 4, 2023

    5.0
    Fair
    • With a pet
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2023

Showing 1 - 25

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