110 Chase Street, Ruidoso, NM 88345, United States of America
#19 of 131 hotels in Ruidoso
Guests' ChoiceBased on 778 hotel reviews
8.3Cleanliness
8.5
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
8.6
Value for money
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 9, 2024
Prieto
Mexicowe got first a stinky room, they knew it had a certain smell that wasnt going away and still gave it to us. We had to change room. Breakfast it's pretty basic but this time was really bad, no warm food, only pain bread, waffles and the coffeeee was not good filtered. Will think twince to stay next time.
the location is always good
Stayed in March 2024
Reviewed: April 9, 2024
Pauline
United States of AmericaThere was a fire alarm at 1 a.m. Grateful that there's was no fire! Chlorine in spa was overwhelming.
hot and had a great variety of choices
Stayed in March 2024
Reviewed: April 2, 2024
Julie
United States of AmericaGood breakfast and the beds were great - actually a bit firm so you didn't sink into the mattress like you do at so many other hotels!
Stayed in March 2024
Reviewed: March 16, 2024
Jennifer
United States of AmericaThe elevator went out while we were there. We got a lot of exercise using the stairs!
The staff was very friendly and helpful. The rooms were clean, and no weird smells (iykyk).
Stayed in March 2024
Reviewed: March 16, 2024
Mccreight
United States of Americapool was cold and not very clean
comfortable
Stayed in March 2024
Reviewed: March 2, 2024
Jane
PhilippinesThe swimming pool needs to be cleaned
I love the free breakfast were kids can make their own waffles. 🧇
Stayed in February 2024
Reviewed: February 27, 2024
Johannah
United States of AmericaStaff! they are really nice.
Stayed in February 2024
Reviewed: February 18, 2024
Liza
United States of AmericaLamps doesn’t work
Location
Stayed in February 2024
Reviewed: February 14, 2024
Bethany
United States of AmericaLove that it is dog friendly. Breakfast and location are great.
Stayed in February 2024
Reviewed: January 25, 2024
Jorge
United States of AmericaStaff and cleanliness
Location
Stayed in December 2023
Reviewed: January 2, 2024
Yazmin
United States of AmericaMy son wanted to swim in the indoor pool but the pool room was dark since the lights were automatic. It was 6pm and no lights came on so we had to leave.
Location was GREAT!
Stayed in January 2024
Reviewed: January 2, 2024
Pedro
MexicoNot so friendy staff at evenings, and the breakfast has room for oportunity
The location, the pool and hot tube, we really have a nice time relaxing.
Stayed in January 2024
Reviewed: December 30, 2023
Payan
MexicoI called to inform I can't make the checkout at 11, because I we went out for breakfast and we got a Tire Flat, and we need time to fixed and the person said was ok, but went we arrive there was a Lady about 70 years Old, She shows like mad for my situation, but well is something no planed.
GENERAL OK
Stayed in December 2023
Reviewed: December 26, 2023
Jose
United States of AmericaBreakfast was not great had no variety on cereal/ and they had a server to restrict portions
Stayed in December 2023
Reviewed: December 24, 2023
Jorge
United States of AmericaNight shift staff no polite
Location the best
Stayed in December 2023
Reviewed: November 21, 2023
Mendoza
United States of AmericaI specially loved the location, walking distance from everything😊I liked the comfortable beds, pillows and how clean everything is the staff was firm and straight forward & the breakfast was hot.
Stayed in November 2023
Reviewed: November 19, 2023
April
United States of AmericaThe elevator
Location
Stayed in November 2023
Reviewed: November 13, 2023
Sandra
United States of AmericaHotel was in a great location and very clean.Hard working staff and great rooms,food,everything was great!Great
Stayed in November 2023
Reviewed: October 3, 2023
James
United States of AmericaOur greeting upon arrival was cold at best. The gentleman had come to work as we arrived. The person on the desk was busy on her cell phone and ignored us so the gentleman finally checked us in. There was a little league event going on and the hotel was filled with lots of families and children. The kids were allowed to run up and down the halls until late. There was even yelling between adult guests about the noise. No other guests could possibly use the pool as it was filled with lots of kids playing, having fun, but very loud. We told the front desk as we left and she acknowledged our concern but it would have been better to have done something about it the night before as they got other complaints.
Stayed in October 2023
Reviewed: October 2, 2023
Shannon
United States of AmericaFront desk staff not very friendly. Breakfast average.
Room was clean and a nice size. Good location and ample parking.
Stayed in October 2023
Reviewed: September 30, 2023
Gayla
United States of AmericaMold on bathroom ceiling and shower stall
Location and staff
Stayed in September 2023
Reviewed: September 28, 2023
Jackie
United States of AmericaLocation was perfect
Stayed in September 2023
Reviewed: September 5, 2023
Robert
United States of AmericaBreakfast should have been an optional cost
Location
Stayed in September 2023
Reviewed: August 21, 2023
Cortney
United States of Americathe included breakfast was disappointing- waffle batter was watery and created soggy waffles, gravy warmer was empty and burning, items were not refilled when empty, no milk was provided for cereal/drinking, juices all tasted like water except the cranberry which was very concentrated. Employees did not seem to care if guests had what they needed, and always seemed unhappy
rooms had sleeping arrangements for 6, indoor pool, location, clean enough
Stayed in August 2023
Helsinki, Finland
Banpotoc, Romania
Gunpo, South Korea
Saint-Thomas, France
Verbier, Switzerland
Trapani, Italy
Gold Coast, Australia
Shanghai, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content