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475 North Cache, Jackson, WY 83001, USA
15 August 2016
13 August 2016
눉Disappointing!!! online this property appears a remote creek side private cabin with a few other cabins.....truth.....there were NUMEROUS cabins & people on approx 10 acres...the public walkway was 3feet from my private porch, with everyone in complex using this walkway....the rugs in "cabin" hadn't been vacuumed or shaken in a while ...the bath was of the class you would expect but it's only separated from room (bedroom w sitting area)by a pair of dusty curtains. this property was disappointing for the rate they charge! staff was not friendly or excited by our arrival ! one would expect the staff to cater to clients with the "prestigious" resort ....don't expect to swim in creek that runs thru property it's only for fishing!!!
눇the sound of the creek rushing past...the numerous fire pits but, wasn't enticing enough to rate as enjoyable ...
14 August 2016
눉When checking in, I requested the room/cabin as described on booking.com, she said that the room/cabin with a water view was going to by $529 and asked if I was willing to pay the upgrade. I said no I had already paid $470 and didn't think I should have to pay more. We were placed in a lower unit that did not have windows, it was like a cave. I called the front desk to be moved and it was a $30 upgrade to do so, but still not close to the water. They really didn't care! We also had a 3+ hour power outage that evening, which the hotel didn't compensate for at all. Breakfast the next morning was very busy and the hot food buffet was empty when we arrived. The chef quickly made more, but it should have been checked more closely and managed through the entire breakfast time schedule.
눇Once moved to the $30 upgraded room, which is closer to what I booked originally, the room was nice, bright and what the pictures looked like from the web site, minus the water view. They offer free shuttle service to the square, but the walk wasn't that far. They also offer shuttle service to the airport, which is about 10 minutes away and that was appreciated.
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