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201-74th Avenue North, Myrtle Beach, SC 29572, United States of America
August 15, 2016
눉Location was beautiful, ocean view direct access to the beach which was great, didn't know it would be 35$ per day to rent a beach chair and umbrella, pool was overcrowded, water park was an over crowded pool they called lazy river, and water with jungle gym for kids not really a water park, the room was really dirty, the bath and shower was dirty and the tub didn't drain well, the staff did accommodate us and give us another room which was a tad cleaner,
눇Location was beautiful, ocean view direct access to the beach which was great, didn't know it would be 35$ per day to rent a beach chair and umbrella
August 14, 2016
눉Very, very , very disappointed. We have stayed here several times, the last time being several years ago. During previous visits we did not encounter all the negative things that we did in just one visit. Since then the property has deteriorated in all aspects. When we arrived the A/C in our room was set on 84 degrees!!! Then it did not work. I had to call the service desk multiple times before anyone would answer the phone. When I finally got a hold of someone I had difficulty understanding them. They promised to send an A/C guy up and no one ever showed up that night. Again the next day the room miserably warm, after several calls I was informed someone would come check it. Someone did eventually come and replaced an extremely nasty air filter, however, it only provided a minimally cooler room. The resort itself is very run down, its filthy everywhere you go in it. The elevators had trash and food on the floors and on the walls, resembling a resort that just had a week of spring break. There was a lot of trash just laying around and overflowing trash cans throughout the resort. The rooms were dirty, the sheets were stained, very obviously dirty and not changed before we arrived. The floors were not swept and no one came to clean our room, remove trash or provide fresh towels. The towels are very, very harsh and actually scratched my daughters face. The pools were very cloudy and dirty. There were actually young children in regular diapers and not swim diapers in the pool. We observed that there were multiple chairs that were "saved" using towels etc. that sat empty for hours, one was actually over four hours, when it was mentioned to a "staff" member working the pool area they said they could not do anything about it. That is just ridiculous, it should not be allowed and under serves the other guests.
눇The best part was the free water park tickets. The park was so much cleaner than the pools at the resort property
August 15, 2016
눉Front desk service-understaffed always had to wait in line and every time we tried to call the front desk we got no answer
눇Location, price, pools, tickets to water park
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