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2900 Cerillos Road, Santa Fe, NM 87505, United States of America
July 28, 2016
눉The whole hotel, and many of the clientele, seemed sketchy. There appeared to be people living there indefinitely, and hanging out smoking outside their rooms. The room itself was somewhat gross -- clearly not clean and smelled funny. The breakfast in the morning was scarce and seemed dirty. I would not recommend this hotel at all.
눇The pool was fine.
July 26, 2016
눉The facility was okay, but the management were not good, nice, or trustworthy people. Beware of the staff if you decide to stay. I have a son on the autism spectrum. It is very difficult emotionally for him when he loses something. Unfortunately, he accidentally left behind his 3ds game case with about 30 games in it. We always try to do a thorough check and had looked under the beds and in the corners and drawers, however, we believe it may have slipped between the mastress and head board as my son thought he heard something fall in the night. When we realized his games were missing....several hours after our departure and already far away into Arizona...we were driving across country to visit family, I called the hotel to let them know. That was the only time a staff member, a young woman who,is not part of tbe management's family, was understanding and helpful. I relayed exactly what and where we thought had occurred. I gave my number and told her I would check back. When my boyfriend called the next day, he spoke with the manager who was evasive and acted as though we were bothering him and said he couldn't possibly check at that point. I even offered a reward and we stressed how difficult it is for my son to lose his things. No one ever got back to us and when we called again to check, we were put off and treated very rudely. I am beyond angry and disgusted. The manager lives onsite and had young children. While I hate accusing people, I would not be surprised at all if his children are now playing the games my son lost. Another unsettling incident happened while we were there too. We were staying at the hotel on the 4th of July. My son has difficulty with loud sounds and crowds. So, I explored the rear upper balcony of the hotel trying to see if we could get somewhat of a view from there. While over there, I heard a couple fighting loudly.
July 27, 2016
눉The rooms need to be updated and a little all the way around.
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